[net.video] 47th Street Photo

richah@aluxe.UUCP (ahrens) (12/20/84)

                I have had good luck with 47th Street Photo over
                the past two years. It is a big operation, not
                the cheapest but very good service via UPS. I have
                never had them take my plastic money and not deliver the
                goods. Billing your card and not delivering the items
                can be a big headache, with much letter writing
                involved, I had it happen to me with another mail
                order video place......best of luck.......


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     Richard E. Ahrens, W3WJC,  AT&T Bell Laboratories,  mhuxi!aluxe!richah   
Room 30-130, P.O. BOX 856 Reading, Pa. 19603-0856 (215)929-6174  CoNe 8+234-6174
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2141smh@aluxe.UUCP (henning) (12/26/84)

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From the keys of Steve Henning, AT&T Bell Labs, Reading, PA aluxe!2141smh

> Will Martin's comments about 47th Street Photo are right on the money.
> I've been dealing with them for about 15 years, and I've never had any
> problems -- but you do have to make sure you know *exactly* what you want
> and what you're getting.

I ordered a variety of photo-flash equipment from 47th St. after they told me
that everything was in stock.  They sent part of the order.  I called them
and was told not to ask questions on the toll-free line.  I asked why they
told me a toll-free lie and demanded a toll reply. They did then say that
some of the articles were not in stock and were not in stock the day I placed
my order.  I said OK and asked them to cancel the balance of my order.
Then I had to ask Master Charge to get a refund for the not-shipped and
also not-in-stock merchandise.  About 2 weeks later, here comes a package
from 47th St.  It is the canceled order.  I called them and said that
I received unsolicited merchandise.  I also told them that I didn't want
to be black-listed by them so would return the merchandise at their expense.
After a round of negotiation they told me to keep a $10 item to pay for
my inconvenience.

Moral of the story:  don't expect too much and don't expect the many departments
at 47th St. to be able to communicate.  If you have see 47th St. it looks like
the before part of the IBM PC hat factory adds.