russotto@eng.umd.edu (Matthew T. Russotto) (06/06/91)
In article <1991Jun5.234114.18168@milton.u.washington.edu> fetrow@bones.UUCP () writes: > > I have a slightly different perspective on this. "Due Process" should always >be around, at least as a backup to informal procedures (e.g. a student >ombudsman) but it doesn't (in my experience) speed things up to invoke them. >It doesn't fix a place with bad communication and bad attitudes (at least not >by itself). Nope. But it can stop the stomping of students by administrators-- no matter what their attitude. > > Of course I'm writing from the luxurious vantage point of someone who knows >virtually all the users of our system with an office right off the main terminal >room. It gives the place more of a "team" feel than the "us and them" often >(but not always) seen in larger installations and helps keep the communications >channels flowing (it helps a lot to be able to see how customers interact with >the machines). Quite a different vantage than that of a system admninistrator who works in an office two floors down and in a restricted access area. -- Matthew T. Russotto russotto@eng.umd.edu russotto@wam.umd.edu .sig under construction, like the rest of this campus.