tannenba@engr.wisc.edu (Todd Tannenbaum) (06/25/91)
Here at the UW-Madison CAE Center, we have run into an interesting problem. In our main building, we have trained on-duty consultants as well as bookcases full of manuals to aid students. However, our building is now completely full. In future months we will be expanding into several small "remote sites" squeezed all over campus wherever there is room (5 computers here, 10 computers there, etc). The problem is that we cannot afford to pay to have a consultant at each remote site (in the end there could be a dozen or more), nor can we duplicate our library of manuals at each site. The on-duty consultants are the conerstone of our user-help, and so we are left wondering what to do. We have brainstormed everything from simply placing a telephone at each remote site to elaborate plans involving complicated on-line databases, and everything inbetween. I am hoping to benefit from your experience by hearing what your institution does to provide help to remote users, and how well/poor it is working out. As I do not normally read these groups, please send me email directly (internet: tannenba@engr.wisc.edu). I will e-mail summaries to anyone who requests one, and/or post a summary if there is a lot of interest. Thanks mucho! -Todd Tannenbaum (tannenba@engr.wisc.edu) -- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Todd Tannenbaum, Network Manager | e-mail: tannenba@engr.wisc.edu Computer Aided Engineering Center | Voice Ph: (608) 262-3118 University of Wisconsin-Madison | Fax Ph: (608) 262-6707
jona@iscp.Bellcore.COM (Jon Alperin) (06/25/91)
You should take a look at the OLC (on-line Consulting system) being used by MIT's project Athena. It may provide you with a good model, since they too are distributed. -- Jon Alperin Bell Communications Research ---> Internet: jona@iscp.bellcore.com ---> Voicenet: (908) 699-8674 ---> UUNET: uunet!bcr!jona * All opinions and stupid questions are my own *