fwp@unccvax.uncc.edu (Rick Pasotto) (02/06/91)
Posting for a friend: Does there exist any alternative to using an authorized dealer to perform warranty work? After keeping my 2091 card for 14+ days, and after repeated calls, my dealer replaced the big black square chip on the board with one from his stock of new 2091 cards and told me to go home and try it. (The board was never tested with the new chip, as I watched him replace the chip. Company policy is not to keep a machine for testing.) When I took the card back (inside the 2000 this time) and complained to the dealer about the length of time it is taking to repair my 2000, I was *THREATENED* with sending the possibly defective part to Commodore and letting it take several weeks to get repaired. (It is coming up on 3 weeks since the problem was first observed.) I also inquired about the possibility of just swaping the 2091 board with one from his stock, but was informed that they can't do that. (If they can swap chips, why not the whole board?) There is another dealer in town that just said that all they would do is send the machine in and wait for it's return. If all the dealer does it send it in to Commodore and wait for it to be repaired, can I not do the same? Perhaps if I could have done that with my card in the first place, I would be up and running by now. Any alternatives would be greatly appreciated. Milton A. Baucom From milton Tue Feb 5 17:19:21 1991 Does there exist any alternative to using an authorized dealer to perform warranty work? About 3 weeks ago I bought 2M memory to populate my 2091 board in my 2000HD. The memory test would never complete. It would never end, just hang at some point past location 280000. (The point at which it would hang seemed to depend on how long it had been since powerup.) After keeping the card for 14+ days, and after repeated calls, my dealer replaced the big black square chip on the board with one from his stock of new 2091 cards and told me to go home and try it. (The board was never tested with the new chip, as I watched him replace the chip. Company policy is not to keep a machine for testing.) When I took the card back (inside the 2000 this time) and complained to the dealer about the length of time it is taking to repair my 2000, I was *THREATENED* with sending the possibly defective part to Commodore and letting it take several weeks to get repaired. (It is coming up on 3 weeks since the problem was first observed.) I also inquired about the possibility of just swaping the 2091 board with one from his stock, but was informed that they can't do that. (If they can swap chips, why not the whole board?) There is another dealer in town that just said that all they would do is send the machine in and wait for it's return. If all the dealer does it send it in to Commodore and wait for it to be repaired, can I not do the same? Perhaps if I could have done that with my card in the first place, I would be up and running by now. Any alternatives would be greatly appreciated. Milton A. Baucom