es1@cunixb.cc.columbia.edu (Ethan Solomita) (02/27/91)
Effective March 1, 1991, Commodore Business Machines will activate a new program for customers who purchase an Amiga 2000, 2000HD, 2500 or 3000-series system. CBM will provide fee, on-site "Gold Service" for one year to customers who purchase on of these professional systems and send their activation cards and proof of purchase to Commodore Business Machines. The program, available in all 50 states, will begin with purchases made on or after February 1, 1991. Amiga 500 owners have enjoyed for some time a special CommodoreExpress service. Under the CommodoreExpress plan, Amiga 500 owners have been able to phone for assistance and technical help, as well as reeive express service on repairs, through an 800 number. Now one call to CBM's Technical Support 800 number will provide complete service and support to both professional and consumer users. The program is designed to be completely transparent to the Amiga user. All Amiga owners will contact one 800 number for support. CBM will either solve the problem over the phone, or begin either on-site service or the CommodoreExpress service depending on which plan is required. With this plan, CBM has become the largest consumer and professional company to offer on-site or direct service free to customers. While similar plans exist in some part through IBM-clone manufacturers, neither Apple Computer nor IBM have offered their customers this level of support. -- Ethan Q: What's the definition of a Quayle? A: Two right wings and no backbone.
peter@sugar.hackercorp.com (Peter da Silva) (03/01/91)
Is there any way for existing owners to get into this program? -- Peter da Silva. `-_-' <peter@sugar.hackercorp.com>.