vdra_ltd@uhura.cc.rochester.edu (Valerie Drake) (05/30/91)
Recently an organization posted a request for information/experience with the Netwise RPC toolkit. I had a negative experience with Netwise's tech support and customer policy, so I felt my input might be valuable. I also had an extremely positive experience with the product itself. Instead of trashing what was otherwise a great product in public forum, I posted a letter (as I recall) directly to the requestor. I did this to specifically avoid dirtying Netwises name in public, since their PRODUCT is generally good. To make a long story short this PRIVATE note got back into the hands of Netwise, in it's entirety. As a result me and my client have been pestered by Netwise PR hacks, trying to get us to retract the story. I will NOT go into details for the same reason that I sent the note as a MAIL item and not a PUBLIC post. Suffice it to say that I feel no need to retract any part of that note. I am impressed by the fact that Netwise NOW would feel it is important enough to now come back and try to fix the problem, but I would have been more impressed if the problem had been fixed when it happened. If the person who posted the original notice would care to correspond further I would be happy to BY EMAIL. As always my opinions are my own. Lee Drake -- | | +--+ +--+ o | Carpe Diem, Seize the DAY! | ////// | |\/ .\/. \/| o| vdra_ltd@uhura.cc.rochester.edu | /_ _\ | | )) /\ (( | o | Val & Lee Drake (The Fish Faces) +--,,,,----U----,,,,--+ |/\+--+ +--+/\| | | University of Rochester
brian@cimage.com (Brian Kelley) (06/01/91)
In article <14288@ur-cc.UUCP> vdra_ltd@uhura.cc.rochester.edu (Valerie Drake) writes: >Instead of trashing what was otherwise a great product in public forum, I >posted a letter (as I recall) directly to the requestor. I did this to >specifically avoid dirtying Netwises name in public, since their PRODUCT is >generally good. > >To make a long story short this PRIVATE note got back into the hands of >Netwise, in it's entirety. As a result me and my client have been pestered >by Netwise PR hacks, trying to get us to retract the story. I always find it extremely disgusting when companies do that sort of thing. It is also unfortunate that the person you mailed betrayed your trust. Netwise should also realize that Usenet is not stupid. If someone has given an honest opinion of a product or service they received from you and you don't like it, fix the problem not the poster. I find it distressing that Netwise would try and pressure someone to retract statements they had made. *THAT* is the sort of activity that makes me avoid a product and company. Brian >-- >| | +--+ +--+ o | Carpe Diem, Seize the DAY! >| ////// | |\/ .\/. \/| o| vdra_ltd@uhura.cc.rochester.edu >| /_ _\ | | )) /\ (( | o | Val & Lee Drake (The Fish Faces) >+--,,,,----U----,,,,--+ |/\+--+ +--+/\| | | University of Rochester --- brian@cimage.com As always, the above opinions are my own.