fpb@ittc.wec.com (Frank P. Bresz) (04/16/91)
Hi There, I am in the process of justifying our existence sort of. What I need from the net is a summary of admin/support personnel to user ratios. Currently we have myself: I am a software engineer with 7 years exp, and 2 software/hardware technicians with about 10 years each. We run a mixed Sun, PC, and Encore/Gould network running TCP/IP and XNS. Currently we have about 75 - 80 Sun Workstations for which we are directly responsible and another 20 - 30 which we are the fallback if they crap out and noone else is around. We also have about 135 PC's of various shapes, sizes and power running on 3COM+ via Enet. Of these 135 about 30 have either PC-NFS from Sun or PCS/TCP a package from 3COM to support TCP/IP. We currently have 1 big server 4/490 w/4 1.2G IPI disks. 2 other servers: a 3/280 and a 4/65. Several of the machines are in public areas thereby running the total 'USER' population up to about 300. As a team we are responsible for loading all software 3rd party and P.D on the machines for which we have primary responsibility. Included of course, is understanding how it all works and helping users with any questions they may have. We also have primary control over what we call 'the building yellow', noone is supposed to touch yellow trunk cable without us knowing about it. Is it just me or does this seem like a lot to do for just 3. I know there were some surveys about population/support and was wondering what everyone out there thought. Pointers to articles are of some help. I only have mail but I can use the BITFTP mail server. If there are some small articles out there just email them to me. (Check first before I get inundated with the same thing over and over). Thank in Advance. -- | () () () | Frank P. Bresz | Westinghouse Electric Corporation | \ /\ / | fpb@ittc.wec.com | ITTC Simulators Department | \/ \/ | uunet!ittc!fpb | Those who can, do. Those who can't, simulate. | ---------- | +1 412 733 6749 | My opinions are mine, WEC don't want 'em.