rac@sherpa.UUCP (Roger Cornelius) (09/10/90)
This is a plea for help!
I recently purchased ISC's Documenters Workbench v2.2 from a mail-order
company and the documentation was missing. The binder was still in shrink
wrap with disks, etc., it was just missing documentation. The mail order
firm (Programmers Connection) suggested it would be quicker to contact ISC
myself (they were wrong!).
I've spoken with someone at ISC on two occasions and the person was very
helpful. She just hasn't been able to determine what it is I need (Hell,
I don't even know, that's why I'm posting this:)). The first time I called
she said I needed the "Text Processing Workbench Guide" and she sent it
to me. What I got was another binder with 21 pages of introduction and
installation instructions. The second time I called (I knew what she sent
couldn't be right), she named off two titles (listed below) and sent those.
They were paperbacks. The binder is still empty except for those 21 pages.
So finally, here is my question. Can someone who has purchased this
package please detail to me exactly what documentation was or should be
included? At least I'll be able to call ISC and specifically request
the stuff by name. The following lists what I've gotten so far.
1. A binder which includes:
Text Processing Workbench Guide 5 pages
Installation Instructions 16 pages
There were no loose-leaf man pages - should there be? This 2 inch
binder sure looks empty with only 21 pages in it.
2. A paperback titled:
(I'm not sure I was even supposed to receive this)
"Documenter's Workbench Software Technical Discussion and Reference Manual"
3. A 21 page side stapled pamplet-like book titled:
"Documenter's Workbench Software Handbook for New Users"
If anyone can provide clues on this it will sure be helpful.
Thanks.
P.S. To the person/company I should have purchased this from (you know
who you are), I'll know better next time :).
--
Roger A. Cornelius rac@sherpa.UUCP uunet!sherpa!racshwake@raysnec.UUCP (Ray Shwake) (09/11/90)
rac@sherpa.UUCP (Roger Cornelius) writes: >I recently purchased ISC's Documenters Workbench v2.2 from a mail-order >company and the documentation was missing. The binder was still in shrink >wrap with disks, etc., it was just missing documentation. The mail order >firm (Programmers Connection) suggested it would be quicker to contact ISC >myself (they were wrong!). Why are you even BOTHERING? Just send it back! It is, after all, defective. I've bought from Programmers Connection in the past, encountered good service and good prices. I'm amazed they would even suggest this course of action.
support@ism780c.isc.com (Support account) (09/12/90)
In article <328@sherpa.UUCP> rac@sherpa.UUCP (Roger Cornelius) writes: >I recently purchased ISC's Documenters Workbench v2.2 from a mail-order >company and the documentation was missing. The binder was still in shrink >wrap with disks, etc., it was just missing documentation. The mail order >firm (Programmers Connection) suggested it would be quicker to contact ISC >myself (they were wrong!). >So finally, here is my question. Can someone who has purchased this >package please detail to me exactly what documentation was or should be >included? At least I'll be able to call ISC and specifically request >the stuff by name. The following lists what I've gotten so far. > In the binder you received there is an Introduction section at the very beginning. On the very first page of that Introduction is a guide to Text Processing Workbench documentation. It mentions itself (the binder, including introduction and installation instructions) and 2 other pieces of standard documentation, "UNIX System V/386 Documenter's Workbench Software Release 2.0 Handbook for New Users", and "UNIX System V/386 Documenter's Workbench Software Release 2.0 User's Guide". Optional documentation includes the "Technical Discussion and Reference Manual" which you mentioned receiving, as well as another "Handbook", a quick reference guide for the more experienced user. If you don't have this introduction with its pointer to the various docs, call your ISC contact and reorder that. Hope this helps. ...