sralston@srwic.UUCP (Steve Ralston) (11/29/90)
In article <1990Nov25.133953.7360@nstar.rn.com>, larry@nstar (Larry Snyder) wrote the following concerning Intel UNIX System V, Release 4 install problems: >I don't have the time to devote 100% to this project - so I don't want >to start my 30 day free support from Intel at this time.. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ I hope you're luckier with Intel support than I was with ISC. I was extremely busy with a project when I received the ISC 386/ix 2.0.2 software I had ordered. Sixty one days after I received it, I called the support line because I had a question about the installation. The lady said "Sorry, but your 60 day free support period has expired. This one time we will answer one question for you, but you will have to pay $650 dollars for a one year support contract." I said "You mean I lose my free support even if it's never been used?" She said "That's correct. Thank you, and please call back when you're ready to order that one year support contract." CLICK. The above scenario is fairly close to the truth. I can't remember if the CLICK originated from my end or theirs. (insert implied smiley here, notice none above) -- Steve Ralston sralston@srwic.UUCP 235 N Zelta voice: 316-686-2019 Wichita, KS 67206 ..!uunet!ncrlnk!ncrwic!srwic!sralston
richard@octel.UUCP (Richard Karasik) (12/05/90)
>I hope you're luckier with Intel support than I was with ISC. I was >extremely busy with a project when I received the ISC 386/ix 2.0.2 software >I had ordered. Sixty one days after I received it, I called the support >line because I had a question about the installation. The lady said >"Sorry, but your 60 day free support period has expired. This one time we >will answer one question for you, but you will have to pay $650 dollars for >a one year support contract." I said "You mean I lose my free support even >if it's never been used?" She said "That's correct. Thank you, and please > I thought that the free support was 30 days. What they gave me was 30 days from first call - not from shipment. Of course it almost took them 30 days to fully reply to the first call so on the whole the service is slightly less than useful. I also got the "your time is up but we'll give you one more chance to get frustrated holding onto our phone line for 45 minutes just to be connected to a service representative - before we cut you off completely and you have to get frustrated somewhere else" warm fuzzy message. By the way they have a pay for call service -unlimited for megabucks where you get to talk to the "experts" . The free service gives you the local street people of santa barbara whom ISC equipped with portable phones. Its kind of amusing teaching them how to spell UNIX so they can look it up in their shopping cart data base. (pardon me -also a bad experience I will post later on for help and review) The smart money would put the experts on the front lines to learn how to minimize the problems in the future -not just catalog them for posterity. Richard Karasik richard@octel.com