paine@fungus.dec.com (Willy Paine) (12/11/90)
Cc: decwrl::uunet.uu.net!hp4nl!harrnl!andy Hi Andy and friends, This is followup with my 650meg ESDI SpeedStor and Adaptec 2322 controller problems ... Interactive Support is getting worst and I am getting too many different people. Few days later, I send fax about ISC 2.2 installation but I was refused unless I pay $650 for Support because 30 days warranty was expired. I am really disappointed because ISC have NEVER solved this problem and I believe it should give adding warranty time till problem is fixed. While I was in Comdex, I met ISC product manager asking about fixed version 2.2.1 and he told me that it is already out in more than two weeks. He gave me FAX number and he knows about Tech support people names. He told me to call back a week if I dont get 2.2.1. I met Adaptec controller person and he told me to exchange for another disk because my original is slower and have more bad sectors than normal. I got new disk replacement and this ran faster and cleaner. I have no trouble installing 2.0.2 at all but I did attempt to upgrade to 2.2. Unfortunately 2.2 install program is doing same story and is eating up or destroying /etc files (include inittab, getty, initprog etc). For a month since I met ISC person, I have not recieved 2.2.1 yet and product manager keep telling me to send FAX again if I get one within a week. I tried to send FAX to other Tech people but I am getting no reply. It sounds like Interactive is in really big trouble and I heard that Intel is taking advantage on better tech support and products... Well.. right now my 2.2 packages is all useless... willy p.s. note to news reader.. I am totally deaf and I dont use voice phone so I am using FAX. Please excuse my grammer to my hearing impaired.