support@mchale.ism.isc.com (Support) (12/14/90)
As a service to the usenet newsgroup community, INTERACTIVE would like to announce some new support programs we have introduced that should help to better serve the needs of the INTERACTIVE UNIX Community. We have recently made available to the general public a free 30 day Technical Support Warranty period, and purchasable post warranty support options have been expanded and are designed to provide varied levels of support. The following should serve to explain our full line of support services. INTERACTIVE DIRECT! ------------------- End User Installation Warranty Support INTERACTIVE offers 30 days of free warranty technical support with every INTERACTIVE UNIX software license sold. This warranty support covers basic support needs, including installation, system configuration, and basic trouble-shooting, and is accessible by calling (213) 453-8649. The Technical Support Warranty is available to customers once they have returned the enclosed Warranty Registration card to INTERACTIVE. The warranty period begins with the first inquiry made, and is activated through their product serial number. Their serial number will be registered and validated upon each call, allowing us to track support histories, and helping us notify customers of future software updates and special upgrade pricing. CONSULTATIONS ------------- Once the 30 days of free warranty support has expired, the customer may extend their support by purchasing an annual contract, or on an "as needed" basis via "consultation" purchases. Each consultation will be comprised of as many phone conversations as is necessary to bring closure to a specific issue. The price of a single consultation is $60. A consultation must be paid for in advance, and may be charged to the customer's valid Visa or MasterCard. A block of 10 consultations may be purchased at a discounted price of $500, may be used over any period of time, and will cover issues relating to all the INTERACTIVE UNIX family of products. These warranty extension consultations may only be purchased directly from INTERACTIVE, by calling 1 800 346-7111. An annual support contract may also be purchased after the expiration of the warranty period. This is the RESPONSE/ix Support Program, and is available at a 20% discount within 60 days of the initiation of the support warranty. RESPONSE/ix ----------- Annual Reseller and End User Site License Support RESPONSE/ix is an annual plan designed for end users wishing site license support, and for resellers of a given set of INTERACTIVE UNIX products. The program is modular, allowing the flexibility to customize your support plan based on your specific needs. All modules allow for unlimited FAX and electronic inquiries, 24 hour access to an electronic bulletin board system, and a subscription to Tech Topix, the INTERACTIVE technical support newsletter. Each module also contains a number of emergency phone consultations, when an immediate answer to a question or real time troubleshooting assistance is required. For ordering or price information, and for more information about the various modules, please contact your distributor, or call 1 800 346-7111. FULL SPECTRUM SUPPORT PROGRAMS ------------------------------ Distributor and Developer Technical Support Services INTERACTIVE supports distributors and clients developing with the INTERACTIVE UNIX (386/ix) product line with an enhanced Technical Support Program. The programs provide our development and distribution partners with support tailored specifically to their technical needs before, during and after the product sale. If you should have any questions regarding any of the support plans, or to arrange for the purchase of these support plans, please call 1 800 346-7111. -------