scotte@applix.com (Scott Evernden) (12/29/90)
This was supposed to be a story about a successful mail-order buy. Instead- EPS Technologies screwed me over. I'd read the good things being said about EPS Technologies here. My own research indicated they would be a low mail-order risk. So on Dec 3, I ordered a loaded 486/33 from them. I indicated that for tax purposes it was absolutely critical that I receive the machine before the end of the year. No problem I was told, it would be shipped in 8 working days. On Dec 7, EPS said they would be shipping my system the week of Dec 17. Dec 21 - nobody returns my calls. I talk to someone in shipping who says they will ship on Dec 26. Dec 24, Todd Booge at EPS "guarantees" my machine will arrive Dec 27. He says they are having difficulty getting motherboards in, but they're gonna "pull" one from another machine for me. On Dec 28, EPS shipping claims my machine is on the bench being burned-in. Will be shipped on Dec 31. I'm more than a little pissed off now. Shipping guy, Jack, changes his story and says he can have the machine in my hands on Dec 31. I say I don't believe him. Todd actually returns my call, and apologizes. Says the 345 Meg disks were late coming in. I find it fascinating that there's a different excuse each time I call. Finally, I have the sense to cancel the order. EPS succeeds in screwing me out of a 1990 business expense I was really counting on. Other details I've omitted have caused me considerable concern about this place. I would recommend you avoid EPS unless you could care less when/if you receive your equipment, and if you won't be relying on their technical support. -scott
nan@math.ksu.edu (Nan Zou) (12/31/90)
scotte@applix.com (Scott Evernden) writes: >... > <bad experience with EPS> >... I sympathize with what the guy went through. But that doesn't mean EPS is an unreliable company. They do tend to promise deliver date a little too early. When I order my system from them they said it would arrive in a week. I was a little skeptical and I was right, it arrived 1 week later than promised. But I didn't complain, because if I ordered from Gateway it would take 2 weeks anyway. The machine itself is reliable. Nan
jokim@jarthur.Claremont.EDU (John H. Kim) (12/31/90)
In article <1990Dec30.182419.21321@maverick.ksu.ksu.edu> nan@math.ksu.edu (Nan Zou) writes: >scotte@applix.com (Scott Evernden) writes: >> >> <bad experience with EPS> > > [Told system would arrive in one week. Actually arrived in two] Well, as long as we're comparing notes on arrival times, they told me two weeks. I got it 3 days early (and they phoned to tell me so). Scott E. still has a valid gripe. Giving an early arrival time is one thing. Repeatedly leading someone on over a period of weeks and giving bogus excuses is another. -- John H. Kim | (This space to be filled when I jokim@jarthur.claremont.edu | think of something very clever uunet!jarthur!jokim | to use as a disclaimer)