john@jwt.UUCP (John Temples) (01/29/91)
In article <1991Jan28.055729.622@chinet.chi.il.us> pdg@chinet.chi.il.us (Paul Guthrie) writes: >I just wish that the companies doing this package for Norton could >get the Unerase capability working as well as the speaker. I've had mixed results with Unerase. On my system at work, version 1.0 worked fine. But after installing the upgrade to 1.1.1 to fix some bugs in things other than Unerase, my system paniced while booting. I ended up going back to 1.0 which had a usable Unerase, but an unusable Disk Explorer. I tried 1.1.1 on another system, and it worked flawlessly. I've had some general flakiness problems with UNIX on my system which I haven't seen elsewhere, so it could very well be hardware related. >Disclaimer.... we got it as soon as it came out. It may have >been improved by now... although I doubt it as I asked the person >I reported the bugs to (he said at least one was known) to let >me know when they were fixed and I have yet to hear back. I found the ISC folks supporting the Norton Utilities to be surprisingly responsive, especially after what I've seen here on the net about ISC support and my own past experiences. Phone calls were always returned, and I received numerous followup calls to check on my progress. Updates were FedExed at no charge. No one asked for serial numbers, date of purchase, or anything else; we don't have a support contract, nor are we an ISC reseller. -- John W. Temples -- john@jwt.UUCP (uunet!jwt!john)