grant@bluemoon.uucp (Grant DeLorean) (02/24/91)
martys@mchale.ism.isc.com (Marty Stewart) writes: > For customers requesting the fixdisk via e-mail, please provide your >media size as well as serial number and version number. We also need to >know if you have the Software Development package, since if you have the >SDS you will require two fixdisks to resolve the issue. FYI, the different >part numbers for the various configurations of INTERACTIVE software: In other words, folks with the SDS need the fix regardless of whether they have a math-co or not. This being the case, you should be sending the fix to all of us. This is getting to be more and more an unsatisfactory situation... You know who has registered the packages (and you should know which of us are resellers, even if we did sign up through Hollis) so those of us who have registered should automatically get the update/fix without having to wade through the phone support morons or send mail to you. With the registered folks you have all the above info, so you have no excuses. -- Grant DeLorean (grant@bluemoon) {n8emr|nstar}!bluemoon!grant
nvk@ddsw1.MCS.COM (Norman Kohn) (02/27/91)
In article <1991Feb23.194114.21743@bluemoon.uucp> grant@bluemoon.uucp (Grant DeLorean) writes: >martys@mchale.ism.isc.com (Marty Stewart) writes: > >...whether they have a math-co or not. This being the case, you should >be sending the fix to all of us. This is getting to be more and more >an unsatisfactory situation... You know who has registered the >packages (and you should know which of us are resellers, even if we >did sign up through Hollis) so those of us who have registered should >automatically get the update/fix without having to wade through the >phone support morons or send mail to you. With the registered folks >you have all the above info, so you have no excuses. I'll second that. I called last week but didn't have my serial # handy. (No, I don't keep it next to my phone.) The tech support guy couldn't find any record of me in his database. Now... get this... today a marketing person from ISC called me at the office because I'm a known user. He had no knowledge of the bug, no ability to help me get the fix, and, as to whether I'm in the database now, "sorry, our main database computer is down." Maybe someone logged in and trashed it through the security hole? If you're going to telemarket us via your customer database, how about some show of aftermarket support? How about sending us a note before we write or call to beg for fixes? If you send a newsy, helpful letter about bugs and upgrades, maybe some of us would even choose to "upgrade" and send money. Look at the quality newsletter from ARNET for an example of how you could do a lot better. -- Norman Kohn | ...ddsw1!nvk Chicago, Il. | days/ans svc: (312) 650-6840 | eves: (312) 373-0564