gt2186a@prism.gatech.EDU (COBIA,FRANK NAYLOR) (04/03/91)
I use a computer running SCO UNIX when I am at home (not away at school).
The computer, on a seemingly random basis, will not let anyone log on because
it "Can not find database for this terminal" (not the exact message). When
the support agreement was still valid, I reported it to SCO. They admitted
that it was a bug in the security software that shows up on systems with a
large number of logins (we have 7 modems with people login in and out a lot).
They said that the /etc/auth/system/ttys file was being corrupted. We found
a way to fix it when someone calls complaining that they can not get into the
system. This is unacceptable for two reasons: 1) We don't want paying customers
to have to call and complain. 2) Unless the console already has someone
logged on, we can't get in either.
We got a small magazine from SCO (do not remember the name) that suggeted
to us that a bug fix had been made available on their BBS. When we follow the
procedure in the magazine for logging on the BBS, we get to a prompt that says
"Shere=sosco", but then it seems to lockup.
When I called Tech Help, they said they had never used the BBS and
therefore they could help me. They also refused to talk to me about the
problem with being payed $100, even though we had reported the problem
during the 30-day free period. I do not think that we should have to pay
$100 to get a bug fix for a product that we payed more than $1000 for.
Can someone please help me?
Thanks
Frank
--
COBIA,FRANK NAYLOR
Georgia Institute of Technology, Atlanta Georgia, 30332
uucp: ...!{allegra,amd,hplabs,ut-ngp}!gatech!prism!gt2186a
Internet: gt2186a@prism.gatech.edulerman@stpstn.UUCP (Ken Lerman) (04/04/91)
In article <25437@hydra.gatech.EDU> gt2186a@prism.gatech.EDU (COBIA,FRANK NAYLOR) writes: > [...some details deleted...] > > When I called Tech Help, they said they had never used the BBS and >therefore they could help me. They also refused to talk to me about the >problem with being payed $100, even though we had reported the problem >during the 30-day free period. I do not think that we should have to pay >$100 to get a bug fix for a product that we payed more than $1000 for. > [...] In general, in situations of this type, try talking to the sales department. I was recently upgraded to the 3.2.2 development system for free. I had reported a bug which was fixed in that system and complained that I shouldn't have to pay for an upgrade just to have a bug in the original fixed. I was sent the disks for 3.2.2, but not the manuals. (That way, their cost was relatively small.) Ken