csual@warwick.ac.uk (Jason Morris) (06/12/91)
I know that early STe's were affected by a problem in the DMA chip which
corrupted some hard disks, and that Atari would fix the problem for free only
if you had a problem with one of their Megafile HD's.
I have an early STe and am thinking of buying a HD soon, but I don't want to
wait until the think screws up before I do anything. How do I tell if I need a
new chip, and if so, what do I have to do if I want it replaced? I don't
expect to get it for free (although I think I should as it was a design
fault), but I just haven't heard anything about this. Could Allan Pratt
give me the official Atari line on this one? Pretty please?
Anybody else got any news on this? E-mail preferred on either:
jas@uk.ac.warwick.cs
or
csual@uk.ac.warwick.cu
Ta very much,
Jas.D.C.Halliday@newcastle.ac.uk (Dave Halliday) (06/12/91)
In the latest ST Format and I quote: "Bob Gleadow, Managing Director of Atari UK, is keen to clear the air about STE DMA problems. As FORMAT reported in issue 16, a faulty DMA chip in some STEs could result in hard drive data becoming corrupted after just a few hours' use. Gleadow told FORMAT that if you've got a problem with your STE, and you can prove it's a legitimate DMA problem, then Atari will deal with it free of charge. If you feel your STE is one of the "small" batch of machines that has a duff DMA chip, then phone Atari on 0753 33344 for the technical department. Oh, and tell 'em ST FORMAT sent you." Dave Halliday (D.C.Halliday@newcastle.ac.uk)
carlos@garfield.cs.mun.ca (Carlos Borges) (06/13/91)
D.C.Halliday@newcastle.ac.uk (Dave Halliday) writes: >"Bob Gleadow, Managing Director of Atari UK, is keen to clear the air >about STE DMA problems. As FORMAT reported in issue 16, a faulty DMA >chip in some STEs could result in hard drive data becoming corrupted >after just a few hours' use. Gleadow told FORMAT that if you've got a >problem with your STE, and you can prove it's a legitimate DMA problem, >then Atari will deal with it free of charge. If you feel your STE is >one of the "small" batch of machines that has a duff DMA chip, then >phone Atari on 0753 33344 for the technical department. Oh, and tell >'em ST FORMAT sent you." Does anybody know if this offer stands with Atari CANADA? Anybody have their phone number? -- \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ C. Miguel Borges ||| Memorial University of Newfoundland carlos@garfield.cs.mun.ca ||| ATARI St. John's, Newfoundland an630@Cleveland.Freenet.edu / | \ Canada.