poffen@sj.ate.slb.com (Russ Poffenberger) (07/28/90)
A couple of weeks ago when I received my MSC 6.0 update, I didn't think much
about it until yesterday I got a bill from the carrier (Airborne Express) for
delivery charges of $40.
What the *$#^&^*% gives?
Is this common practice for Microsoft to bill the recipient for shipping?
I thought one of the things I paid for when I ordered it (on my credit card)
was some $7.50 for shipping and handling.
Who would I talk to at Microsoft to find out why this is happening?
Russ Poffenberger DOMAIN: poffen@sj.ate.slb.com
Schlumberger Technologies UUCP: {uunet,decwrl,amdahl}!sjsca4!poffen
1601 Technology Drive CIS: 72401,276
San Jose, Ca. 95110 (408)437-5254john@DRD.Com (John Horeth) (07/30/90)
poffen@sj.ate.slb.com (Russ Poffenberger) wrote: } } A couple of weeks ago when I received my MSC 6.0 update, I didn't think much } about it until yesterday I got a bill from the carrier (Airborne Express) for } delivery charges of $40. } } What the *$#^&^*% gives? } } Is this common practice for Microsoft to bill the recipient for shipping? } I thought one of the things I paid for when I ordered it (on my credit card) } was some $7.50 for shipping and handling. } } Who would I talk to at Microsoft to find out why this is happening? } } } Russ Poffenberger DOMAIN: poffen@sj.ate.slb.com } Schlumberger Technologies UUCP: {uunet,decwrl,amdahl}!sjsca4!poffen } 1601 Technology Drive CIS: 72401,276 } San Jose, Ca. 95110 (408)437-5254 I would definitely talk to someone. I received my update from Microsoft via Federal Express and I have received no bill. Also the $7.50 was for shipping and handling. I would talk to both Microsoft and the shipping company in question, sounds like they just got their wires crossed.
jgarland@kean.ucs.mun.ca (08/03/90)
In article <1990Jul27.181203.25496@sj.ate.slb.com>, poffen@sj.ate.slb.com (Russ Poffenberger) writes: > A couple of weeks ago when I received my MSC 6.0 update, I didn't think much > about it until yesterday I got a bill from the carrier (Airborne Express) for > delivery charges of $40. > > What the *$#^&^*% gives? > > Is this common practice for Microsoft to bill the recipient for shipping? > I thought one of the things I paid for when I ordered it (on my credit card) > was some $7.50 for shipping and handling. > > Who would I talk to at Microsoft to find out why this is happening? > > > Russ Poffenberger DOMAIN: poffen@sj.ate.slb.com > Schlumberger Technologies UUCP: {uunet,decwrl,amdahl}!sjsca4!poffen > 1601 Technology Drive CIS: 72401,276 > San Jose, Ca. 95110 (408)437-5254 This has happened to me (once!) when a part was shipped using a service that did not come to our part of the world (Federal Express). They apparently gave the part to a freight forwarding service who (after a day or two of deliberation and deep thought) gave it to Air Canada (charging $30 for their trouble). Air Canada then shipped it to me and said I could pick it up as soon as *I* cleared it through customs and paid the forwarding fees and their own fees (another $30). Thank God it was RAM and didn't weigh anything! As the sender acted in good faith as far as I could tell, I let it ride and chalked it off to experience. But you can be damn sure I check out *HOW* a company I order from proposes to ship to me now. In truth, for a remote Canadian city like I live in, I have found the mail to be about as good as anything since (1) nothing is going to arrive fast anyway--sigh--and (2) the mail doesn't always flag my stuff for customs or for paying the 13.5% Federal Sales tax (I average about 1 in 3 by mail and 1 in 1 by air courier). John Garland Bitnet: jgarland@mun Internet: jgarland@kean.ucs.mun.ca
bezenek@plains.UUCP (Todd M. Bezenek KO0N) (08/08/90)
In article <1990Jul30.164126.16710@DRD.Com> john@drd.Com (John Horeth) writes: ... >I would definitely talk to someone. I received my update from Microsoft >via Federal Express and I have received no bill. Also the $7.50 was for >shipping and handling. ... Well, on this note, when I bought Turbo C++ direct from Borland, they paid the shipping. It surprised me but also impressed me. -Todd -- Todd Michael Bezenek Internet: bezenek@plains.nodak.edu Amateur Radio Station KO0N UUCP: uunet!plains!bezenek Bitnet: bezenek@plains NU040889@ndsuvm1 This message is proof that higher education still exists in North Dakota.
poffen@sj.ate.slb.com (Russ Poffenberger) (08/16/90)
In article <121871@kean.ucs.mun.ca> jgarland@kean.ucs.mun.ca writes: >In article <1990Jul27.181203.25496@sj.ate.slb.com>, poffen@sj.ate.slb.com (Russ Poffenberger) writes: >> A couple of weeks ago when I received my MSC 6.0 update, I didn't think much >> about it until yesterday I got a bill from the carrier (Airborne Express) for >> delivery charges of $40. >> >> What the *$#^&^*% gives? >> >> Is this common practice for Microsoft to bill the recipient for shipping? >> I thought one of the things I paid for when I ordered it (on my credit card) >> was some $7.50 for shipping and handling. >> >> Who would I talk to at Microsoft to find out why this is happening? >> >> >> Russ Poffenberger DOMAIN: poffen@sj.ate.slb.com >> Schlumberger Technologies UUCP: {uunet,decwrl,amdahl}!sjsca4!poffen >> 1601 Technology Drive CIS: 72401,276 >> San Jose, Ca. 95110 (408)437-5254 > > >This has happened to me (once!) when a part was shipped using a >service that did not come to our part of the world (Federal Express). >They apparently gave the part to a freight forwarding service who >(after a day or two of deliberation and deep thought) gave it to Air Canada >(charging $30 for their trouble). Air Canada then shipped it to me >and said I could pick it up as soon as *I* cleared it through customs >and paid the forwarding fees and their own fees (another $30). >Thank God it was RAM and didn't weigh anything! > >As the sender acted in good faith as far as I could tell, I let it >ride and chalked it off to experience. But you can be damn sure I >check out *HOW* a company I order from proposes to ship to me now. In >truth, for a remote Canadian city like I live in, I have found the mail to be >about as good as anything since (1) nothing is going to arrive fast >anyway--sigh--and (2) the mail doesn't always flag my stuff for customs >or for paying the 13.5% Federal Sales tax (I average about 1 in 3 by >mail and 1 in 1 by air courier). > I can't believe that there is a problem shipping via ANY method to San Jose. In fact, I got my SDK update from usoft via 2 day Fed-Ex. No problems there. Russ Poffenberger DOMAIN: poffen@sj.ate.slb.com Schlumberger Technologies UUCP: {uunet,decwrl,amdahl}!sjsca4!poffen 1601 Technology Drive CIS: 72401,276 San Jose, Ca. 95110 (408)437-5254