F0O@psuvm.psu.edu (10/12/90)
I called Microsoft's customer support number yesterday to get help on some
additional information on a topic, and was told they now have a new policy
on phone calls.
If you have questions about QB 4.0 or lower, you have to now call a
900 number; and if its a question on 4.5, they will only answer setup
questions; any technical questions must go to the 900 number. The charge is
$2 a minute.
The reason they gave for the change, was they needed to free up the
lines. This sounds like a farce to me, since if thats so, why not just add
extra lines?
I think this is a bad policy. It has certainly soured me toward buying
any more Microsoft language products. From now on, I'll go with Borland.
[Tim]horne-scott@cs.yale.edu (Scott Horne) (10/13/90)
In article <90285.100015F0O@psuvm.psu.edu> F0O@psuvm.psu.edu writes:
<
< I called Microsoft's customer support number yesterday to get help on some
<additional information on a topic, and was told they now have a new policy
<on phone calls.
< If you have questions about QB 4.0 or lower, you have to now call a
<900 number; and if its a question on 4.5, they will only answer setup
<questions; any technical questions must go to the 900 number. The charge is
<$2 a minute.
< The reason they gave for the change, was they needed to free up the
<lines. This sounds like a farce to me, since if thats so, why not just add
<extra lines?
< I think this is a bad policy. It has certainly soured me toward buying
<any more Microsoft language products. From now on, I'll go with Borland.
I think it's bad policy, too. But Borland is no better and is even worse.
(I have a long story about Turbo Prolog v 1.0, but I'll spare you the
disgusting details unless you're really interested. Suffice it to say that
Borland wasn't interested in customer service--and I'll never purchase
another Borland product.)
Why not write a letter to Microsoft? You paid for customer support when
you bought the software, and they didn't say anything about 900 numbers
at the time. I've found Microsoft to be reasonable; write them a letter.
--Scott
--
Scott Horne ...!{harvard,cmcl2,decvax}!yale!horne
horne@cs.Yale.edu SnailMail: Box 7196 Yale Station, New Haven, CT 06520
203 436-1817 Residence: Rm 1817 Silliman College, Yale Univ
Uneasy lies the head that wears the _gao1 mao4zi_.roy%cybrspc@cs.umn.edu (Roy M. Silvernail) (10/14/90)
F0O@psuvm.psu.edu writes: > If you have questions about QB 4.0 or lower, you have to now call a > 900 number; and if its a question on 4.5, they will only answer setup > questions; any technical questions must go to the 900 number. The charge is > $2 a minute. For $2 a minute, I certainly hope they _never_ put you on hold! -- Roy M. Silvernail |+| roy%cybrspc@cs.umn.edu |+| #define opinions ALL_MINE; main(){float x=1;x=x/50;printf("It's only $%.2f, but it's my $%.2f!\n",x,x);} "This is cyberspace." -- Peter da Silva :--: "...and I like it here!" -- me
rdt155r@monu6.cc.monash.edu.au (mr r vanschyndel) (10/15/90)
>F0O@psuvm.psu.edu writes: >> If you have questions about QB 4.0 or lower, you have to now call a >> 900 number; and if its a question on 4.5, they will only answer setup >> questions; any technical questions must go to the 900 number. The charge is >> $2 a minute. So how about MICROSOFT/BORLAND et al set up a listserver/mail address on the net and allow people to mail their problems in via the net? ron -- Ron van Schyndel rdt155r@monu6.cc.monash.edu.au Physics Department, Monash University rdt155r%monu6.cc.monash.oz@uunet.UU.NET CAULFIELD EAST, Victoria, AUSTRALIA {hplabs,mcvax,uunet,ukc}!munnari!monu6.. Location: 37 52 38.8S 145 02 42.0E Phone: +613-573-2567 Fax: +613-573-2748
F0O@psuvm.psu.edu (10/15/90)
In article <1990Oct15.053249.16766@monu6.cc.monash.edu.au>, rdt155r@monu6.cc.monash.edu.au (mr r vanschyndel) says: >>F0O@psuvm.psu.edu writes: >>> If you have questions about QB 4.0 or lower, you have to now call a >>> 900 number; and if its a question on 4.5, they will only answer setup >>> questions; any technical questions must go to the 900 number. The charge >is >>> $2 a minute. >So how about MICROSOFT/BORLAND et al set up a listserver/mail address on the >net and allow people to mail their problems in via the net? >ron Don't know, but I do know Borland is on Compuserve. I suppose Microsoft is too... [Tim]