joann@racsys.UUCP (Jo Ann Rachor) (12/03/90)
It has been a while since I have come face to face with discrimation against females in the computer industry. I remember the days of being ignored by computer sales help while they would wait on men and high school students before a woman and I have been talked down to often enough that my skin is tough. But today takes the cake... I made a call to TECHCOM LAB. (AKA Friendly (who are they kidding) Computers and Kawaid) to inquire about an order placed by my husband on November 13. He was told on the 13th that the Video Card ordered should arrive in 7 to 10 working days. When the card had not arrived by the 28th, he called again. He was told that there had been a mistake with a drop shipment from their supplier and that the card would be shipped "OVERNIGHT". Since the card had not arrived, a second call was needed. I had the time and my husband didn't, so I called. I was told that the card was shipped Nov. 30th (2 days after the promised overnight) and it should arrive here on or before Dec. 5th. It was shipped UPS Blue. When I asked about the promised overnight delivery I was told "WOMAN, GO BACK TO THE KITCHEN AND LET YOUR HUSBAND HANDLE THIS PROBLEM." Needless to say I was appalled. To add fuel to the fire, Johnson, the owner, also told me that I should take my business elsewhere because "I KNOW TOO MUCH FOR MY OWN GOOD AND I DON'T NEED THE GOOD DEAL HE WAS OFFERING". Of course I told him that I expected that he would live up to any delivery date promised and that I would make sure the net heard about his lousy attitude and service. He then said that I could get my technical support from the net because he would not provide any technical support to someone who knew so much. He also wanted me to know that he was offering a great service because legally he was responsible to deliver mail order merchandise within 4-6 weeks of the order and he was still beating that date. Again I tried to make him understand that I would have been more than willing to wait 30 days (as provided by FTC regulations) if that was what he had indicated as the delivery date. So write off another mail order source who only offers hassles and put downs. BTW, TECHCOM LABS, located in Monterey Park California, had no problem processing a charge to my VISA account on November 16th. Caveat emptor.... Jo Ann O. Rachor -- Jo Ann Rachor Technology Coodinator - Lake Oswego School District Lake Oswego, Oregon 97034 racsys!joann@flight.hf.intel.com
mikey@shuksan.UUCP (Mike Fields) (12/06/90)
In article <225@racsys.UUCP>, joann@racsys.UUCP (Jo Ann Rachor) writes: > > It has been a while since I have come face to face with discrimation against > females in the computer industry. I remember the days of being ignored by ... > tough. But today takes the cake... > > I made a call to TECHCOM LAB. (AKA Friendly (who are they kidding) Computers > and Kawaid) to inquire about an order placed by my husband on November 13. > UPS Blue. When I asked about the promised overnight delivery I was told > "WOMAN, GO BACK TO THE KITCHEN AND LET YOUR HUSBAND HANDLE THIS PROBLEM." > Needless to say I was appalled. > > So write off another mail order source who only offers hassles and put downs. > > BTW, TECHCOM LABS, located in Monterey Park California, had no problem > processing a charge to my VISA account on November 16th. > > Caveat emptor.... > > Jo Ann O. Rachor > racsys!joann@flight.hf.intel.com And now for some GOOD news - I just had an experience which reminded me of the roadrunner cartoons - wyle goes to the mailbox to order something, waits 15 seconds and the mail truck shows up with his order. Same thing just happened to me (well almost anyway). I was looking for some software (hijaak, adobe type mgr ) as well as the adobe postscript cart. for the laserjet printer. PC Connection in NH (back there on the east coast :-) for you out-of-towners) had the items listed in their add in PC Mag (it is usually 5 or 6 pages). I called them at 800-243-8088 (strange the number of places associated with pc's that have 8088,8086 etc associated with their phone numbers!!) and was told that adobe type mgr and the postscript cart were in stock and hijaak was on back order for 2 weeks or so. I ordered using my credit card about noon on tuesday (I live in Washington - the west coast version). When I got home wednesday (yes the next day) the package was sitting on my door and from the fact that it was cold and damp, it had been sitting` there for some time! (they must have known what I was going to order and sent it last week????). Two days later, my copy of hijaak shows up -- talk about fast service - all charges were correct (hijaak was billed when it shipped since it was later) and I was not billed for shipping on the back ordered item. On top of that, the sales person was very polite -- sort of like they wanted to please me instead of it being my "duty" to take my business to them (I refuse to do business with ANY places in New York based on past experiences). Just thought I'd put in a plug for someone who IS trying to run a good business!! mikey -- Mikey (yes "he likes it!") ======================================================= Mike Fields uw-beaver!ssc-vax!shuksan!mikey (206) 657-6136 [work] 12022 NE 138th Pl. uunet!bcstec!shuksan!mikey (206) 821-3492 [home] Kirkland, Wa. 98034