yjkim@milton.u.washington.edu (Yong Kim) (07/18/90)
I have another second for Gateway 2000. My machine (bought in late May) has been having a problem "General Write Error". I did not have enough time to pin down the problem, but two weeks ago, I finally decided that enough is enough. I called their tech support number (toll-free! think about the horror story about a user who spent $50 for the question on Win 3.0!). Although I was put on hold for half an hour, I finally got through and explained all experiments I made. The tech support person (Mr. Thrift) promised me to ship one new harddisk (faster one). It came to my place after 4 days. Now I am happy with my machine and their service. Today, I got an invoice saying that if I do not return the damaged hard disk, I will be liable. It looks like a threat, but I really appreciate their reminding people of the deal. I believe their business system is well organized. Of course, I am not affiliated with the company. Just one of happy customers.