randall@Virginia.EDU (Randall Atkinson) (06/13/91)
I think that Borland does a good job with Tech Support via telephone. They respond a lot better/faster if one has the problem somewhat pinned down and a way to reproduce it identified (as would any Tech Support). In several cases, they have sent me patches via US Mail because I am not a Compuserve subscriber. They do a good but not perfect job at it (support via Internet e-mail would be a big step towards perfect) and are better than many of their competitors.
David_Dave_Tamashiro@cup.portal.com (06/13/91)
In the 3 or 4 times I have called Borland for Tech Help, I have had execellent service in all but the first time I called. If you want to see what bad customer service is, try calling Hewlett Packard!! They treat you like a king until you actually buy something; after that, forget it! Dave