doug@terak.UUCP (Doug Pardee) (05/16/85)
If you're going to England in the near future, you might be interested:
While visiting London the first week of last October, my wife and I
ordered a full set of dinner china from the Reject China Shop, which
is probably the largest and most respectable discount china outlet in
England.
We were told that delivery usually took 4-6 weeks, but that they were
running a lot closer to 6 weeks at the time, and that since 6 weeks
from then was right in the Christmas mail rush, it might be more like
8 weeks. So we signed the addendum to the sales contract which read,
"Delivery Delay Accepted".
If you check your calendar, you'll see that it has been over 7 *months*.
After 3 months, we received a partial shipment (approx 15% of the
original order). Since then we've gotten a number of form letters which
give different explanations for the delay, and now they are saying that
the situation should be straightened out within the next 6 months (!!!).
The bill arrived on our MasterCard, and was paid for, back in November.
At a considerably worse exchange rate than now. We have lost all
patience, but know of nothing we can do.
--
Doug Pardee -- Terak Corp. -- !{ihnp4,seismo,decvax}!noao!terak!doug
^^^^^--- soon to be CalCompnxn@ihuxm.UUCP (Dave Nixon) (05/20/85)
> While visiting London the first week of last October, my wife and I > ordered a full set of dinner china from the Reject China Shop ..... > After 3 months, we received a partial shipment (approx 15% of the > original order). ...... and now they are saying that > the situation should be straightened out within the next 6 months (!!!). > ....... We have lost all patience, but know of nothing we can do. > -- > Doug Pardee -- Terak Corp. -- !{ihnp4,seismo,decvax}!noao!terak!doug The UK Post Office Workers were on strike some time in April. I don't know when the strike began, but it is now settled. Should your china not arrive soon, I suggest you write a polite threatening letter to RCS, explaining that you will send a copy to the travel editor of every major U.S. newspaper. Should this fail to produce results, there are consumer protection organizations that you can complain to. I think there is a U.K. government organization called something like "The Office of Fair Trading." What you need is a copy of the London Phone book. Your library might have it. There used to be (5 years ago) a weekly BBC(ITV?) program solely devoted to long winded consumer horror stories that was very humorous (and effective in getting action). Esther Rantzen was the host. Dave Nixon AT&T Information Systems ihnp4!ihuxm!nxn
jcjeff@ihlpg.UUCP (Richard Jeffreys) (05/20/85)
> > While visiting London the first week of last October, my wife and I > > ordered a full set of dinner china from the Reject China Shop ..... > > After 3 months, we received a partial shipment (approx 15% of the > > original order). ...... and now they are saying that > > the situation should be straightened out within the next 6 months (!!!). > > ....... We have lost all patience, but know of nothing we can do. > > -- > > Doug Pardee -- Terak Corp. -- !{ihnp4,seismo,decvax}!noao!terak!doug > > The UK Post Office Workers were on strike some time in April. I don't know > when the strike began, but it is now settled. > > Should your china not arrive soon, I suggest you write a polite threatening > letter to RCS, explaining that you will send a copy to the travel editor of > every major U.S. newspaper. Should this fail to produce results, there are > consumer protection organizations that you can complain to. > I think there is a U.K. government organization called something like > "The Office of Fair Trading." The Organization does exist and, that is the correct title of the Office. > What you need is a copy of the London Phone book. Your library might have > it. > There used to be (5 years ago) a weekly BBC(ITV?) program solely devoted > to long winded consumer horror stories that was very humorous (and effective > in getting action). Esther Rantzen was the host. > Dave Nixon AT&T Information Systems ihnp4!ihuxm!nxn The program is still running on the Beeb. Title is "That's Life!" -- [ I'm bitten by the Rock and Roll disease; Oh, won't you help me make a record ? Please ? - Fanny ] ------------------------------------------------------------------------------ || From the keys of Richard Jeffreys ( British Citizen Overseas ) || || employed by North American Philips Corporation || || @ AT&T Bell Laboratories, Naperville, Illinois || ------------------------------------------------------------------------------ || General disclaimer about anything and everything that I may have typed || ------------------------------------------------------------------------------