jvb@duke.UUCP (Jack V. Briner, Jr.) (08/07/85)
In my recent trip to Europe, my travel agent profusely apologized because he could not get us on TWA and had to put us on Pan Am. I did not understand at the moment, but after a 16 hour delay in NYC, I began to understand. Pan Am was delayed leaving RDU for NYC by 2:30. Leaving 30 minutes before our scheduled depature for Heathrow, Pan Am expected us to miraculously connect with our other flight (because according to them, all flights in and out of NYC were delayed). We arrived in NYC to find that our plane had left on schedule. There were more than 80 of us who were stranded. They did nothing to help us but put us in line for the next (soldout) plane. Other airlines had similiar problems, but they managed to put their customers up for the night. This being our honeymoon, we decided to head in town for a room. We found a room for $140 + taxi + dinner. The next day we managed to get a flight. Normally, I would say we would have no recourse against the airline, but by some miracle, our airline ticket payment via our travel agent was not accepted by Pan Am. Question: who is responsible for the ticket payment (other than me) the travel agent or the airline? It may be I have some leverage now. Respond by mail, please. Jack decvax!mcnc!duke!jvb