dwal@ellis.uchicago.edu (David Walton) (08/09/90)
In article <710@cvbnetPrime.COM> dhukill@esprit.prime.com (Dave Hukill) writes: > I completed installing MacPrint on my SE (1mb, 20mb), and I tried to print >something, and I got the bomb dialog box indicating that: "A system error has >occured id = 02", and the restart button. I tried calling MacPrint on the >matter, and they told me to call Apple. Is there anyone out there that can >help? Who should I call at Apple? What does this error mean? Any help would >be greatly appreciated. Who was it that you talked to at MacPrint? If it was their customer/technical suport, then their response was completely inappropriate. If it was just a random number within the company, their response is a little more understandable--although they certainly should have been more helpful than they were. [If they don't have a customer/tech support line, they should.] And if they're going to tell you to call Apple, they should at least tell you _why_; furthermore, they should not have told you to call Apple, but your Apple dealer (there's no direct Apple line to call for customer support--it's all done through the dealer). The error means that the software that caused it is trying to access a memory object--some piece of data--at an odd address, which the Macintosh's processor (68000) doesn't like. This means that something is going wrong at a pretty low level. I don't know anything about MacPrint, so I can't be real helpful, but here are some generic things to check which might help to track the problem down: * What INITs and cDEVs ("Startup documents" and "Control Panel" documents) do you have in your System Folder? These can sometimes cause software to crash, especially if they (or the crashing software) are poorly written. Try removing them, and if MacPrint works, add them back in one by one to pinpoint the offending one. * What version of the System/Finder and perhaps printer files do you have? Do they correspond to what MacPrint expects? (Most software packages, if they require a minimum version of the System software, will state so either on the packaging or in the documentation.) Did you check with the folks at MacPrint about this? * Did you scan your disk for viruses? Scan both your hard disk and the MacPrint disk; a virus could conceivably have been brought in on their disk (I did not say it did; no flames please). You should also check your own floppy disks. * Have you noticed any strange behavior with any other software? If so, that's additional reason to suspect a virus, or a conflict with a cDEV/INIT, or (much less likely) a hardware problem. My suggestion is to check the things I mentioned, write down anything you find out that might seem relevant (including the version numbers of any relevant software, like System/Finder, any offending INITs or cDEVs), call MacPrint back, and explain your situation to them, and ask them what to do (and why). >Dave Hukill <dhukill@esprit.prime.com> -- David Walton Internet: dwal@midway.uchicago.edu University of Chicago { Any opinions found herein are mine, not } Computing Organizations { those of my employers (or anybody else). }