derosa@motcid.UUCP (John DeRosa) (08/09/90)
From time to time my network runs into problems between MS Mail client software and SAM. It occurred again this last week during the installation of 15 Mac IIci's. All machines were configured identically, same hardware, same inits. Only one machine had a problem and crashed when choosing the mail server in the chooser. I have had other older machines give me the following problems: 1) MS Mail DA complaining of not having MS Mail loaded during startup even though the init icon was visible and MS Mail was in the system folder. 2) Having MS Excel or MS Word hang during envocation. 3) MS Mail not loading, no startup icon. 4) MS Mail dying during use. All of these problems were corrected after removing SAM from the system folder or changing that name so that it loaded last or having MS Mail load first. Anyone have similar problems? =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= = John DeRosa, Motorola, Inc, Cellular Infrastructure Division = = e-mail: ...uunet!motcid!derosaj = = motcid!derosaj@uunet.uu.net = = Applelink: N1111 = = I do not hold by employer responsible for any information in this message = = nor am I responsible for anything my employer may do or say. = =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
chuq@Apple.COM (Spot the Wonder Dog) (08/10/90)
derosa@motcid.UUCP (John DeRosa) writes: >From time to time my network runs into problems >between MS Mail client software and SAM. It occurred >again this last week during the installation of >15 Mac IIci's. I have MS Mail running on my IIci. It works a lot better if it loads early in the boot sequence (I have mine renamed " MS..." so it loads second, right after SAM Intercept and before everything else). it's generally flakey. It won't work under A/UX 2.0. It won't work on my Mac SE with a Radius Accelerator. It won't work if you load it after some INITs but will work with others (it's really hard to tell which INIT it doesn't like). >All of these problems were corrected after removing SAM >from the system folder or changing that name so that it >loaded last or having MS Mail load first. >Anyone have similar problems? I can make a broad, semi-educated guess about your problems. The guess is "It isn't SAM's fault". -- Chuq Von Rospach <+> chuq@apple.com <+> [This is myself speaking] It's a small world, after all! It's a small world, after all! It's a small world, after all! It's a small, small world!
barnett@grymoire.crd.ge.com (Bruce Barnett) (08/10/90)
In article <43804@apple.Apple.COM> chuq@Apple.COM (Spot the Wonder Dog) writes: > I can make a broad, semi-educated guess about your problems. The guess is > "It isn't SAM's fault". I can make a narrow, educated guess: It is. :-) We saw this problem when we have Sam 2.0, MS Mail, and a StartUp Picture. Deleting the startup picture was one way around the problem. Paul Cozza, Author of SAM, sent me the following note with three other ways to work around the problem. ------------------------- From: D1660@applelink.apple.com (SoftPlus, Paul Cozza,PRT) Date: 29 Jun 90 21:39 GMT If you have SAM Intercept 2.0 installed on those machines, then I know what your problem is. There is a very bizarre compatibility problem between MS Mail and early versions of SAM 2.0 that cause exactly what your seeing (it wasn't easy trying to figure out what a startup screen could have to do with it!). Anyway the solution is any ONE of the following: 1) Rename MS Mail to run before SAM Intercept 2) a) Open up the MS Mail file from ResEdit b) Open up the WDEFs window c) Select the only WDEF (#16) and choose Get Info from the file menu d) Click the System Heap check box on e) Save the change 3) Call Symantec, tell them the problem and ask for the latest version of SAM. I put in code to handle this situation some time ago. [Note - this is verison 2.0.2b] Paul Cozza Author of SAM -- Bruce G. Barnett barnett@crd.ge.com uunet!crdgw1!barnett
chuq@Apple.COM (Spot the Wonder Dog) (08/10/90)
barnett@grymoire.crd.ge.com (Bruce Barnett) writes: >We saw this problem when we have Sam 2.0, MS Mail, and a StartUp >Picture. Deleting the startup picture was one way around the problem. I stand corrected! I took Sam 2.0 out and installed MS mail on the Radius SE and it works fine. My apologies to Microsoft for blaming it on them. Of course, it still doesn't run on A/UX. Now to find my copy of 2.0.2. -- Chuq Von Rospach <+> chuq@apple.com <+> [This is myself speaking] It's a small world, after all! It's a small world, after all! It's a small world, after all! It's a small, small world!
DARWEES@gecrdvm1.crd.ge.com (08/14/90)
At GE, we have experienced and resolved those same problems. The key is to mak e sure that you have version 2.02 of SAM. It has all of the same functionality of the other versions plus a bug fix or two. We noticed problems with MicrSof t Mail, SAM, and a startup Screen especially. SAM version 2.02 seems to have s olved these problems. I believe that verison 2.02 is the only version being sh ipped right now. If you need an upgrade from 2.00 or 2.01 to 2.02, it's probab ly free, but I would contact your SAM retailer for more info. -Mike Darweesh Computer Technician GE Corporate Research and Development darwees@gecrdvm1.bitnet weesh@crd.ge.com