rob@cbnewsk.att.com (rob) (08/25/90)
What with all the bashing that has gone on towards poor customer
service provided by various hardware/software providers, I thought I'd
relate a recent pleasant experience:
I have a Kensington ADB Turbo Mouse (trackball) on my Mac+. It is LONG
out of warranty. It has two buttons; one is the normal mouse down
button - the other is a "mouse down and hold button", one click to
mouse down, another to mouse up.
The microswitch under the normal mousedown button broke. I opened up
the trackball and swapped the working microswitch (from the other
button) with the failed one to determine if that was indeed the
problem, and it was. Here comes the good stuff: After trying, with no
success) to find a replacement microswitch locally, I called
Kensington customer service, explained the problem, and asked if I
could purchase the switch directly from them, saving a larger repair
bill. They took my name and address, and then sent me AT NO CHARGE
2 (yes TWO) replacement switches, which arrived two days later.
My trackball is now working properly and I am one happy camper and
satisfied Kensington customer.
I have no affiliation with Kensington other than owning one of their
products; your mileage may vary.....
.....rob coben, currently contracting to AT&T Bell Labs,
reachable at rob@homxc.att.com