[comp.sys.mac.misc] Folders from Hell: Sent back where they belong!

dbarnhar@oiscola.Columbia.NCR.COM (10/10/90)

Hurray!  Given the proper spells and components by Peter Norton Computing,
I was able to send the FFH's back where they came from.  Norton Utilities
1.0 for the Mac was unable to solve my problem, so Marvin Carlberg at
PNCI looked at the problem, and sent me the necessary information to
correct the problem by hand.  Voila, no more FFH's.

The problem, for those of you who are interested, was that two of the records
in my Catalog B-tree were in reverse order (don't ask me how they got that
way!).  Mr. Carlberg assured me that NU for the Mac will be able to fix this
problem in the next release.  He said that it didn't seem to be a common
problem, but there are probably a lot of ways to screw up the catalog B-tree
that will create FFH's.

So even if NU for the Mac was unable to fix the problem, I don't have enough
good things to say about their support -- it was just superb.


Dave Barnhart
NCR Cooperative Computing Systems Division
3245 Platt Springs Rd.
West Columbia, SC  29169    email: uunet!ncrlnk!ncrcae!secola!oiscola!dbarnhar

Disclaimer:  I have no connection with PNCI other than as a satisfied customer.
-- 
Dave Barnhart
NCR Cooperative Computing Systems Division
3245 Platt Springs Rd.
West Columbia, SC  29169    email: uunet!ncrlnk!ncrcae!secola!oiscola!dbarnhar