pas1@unhd.unh.edu (Paul A Simoneau) (02/20/91)
Hi all,
Someone posted an article about a week ago about replaing faulty
mac mice. They mentioned that if the mouse's serial number started
with AP, then it could be replaced for free by a dealer.
I have the same problem with my mouse and its serial number does start
with AP. My local dealer says he never heard of this replacement arrangement.
Can someone please help me ?
Thanx in advance.
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Paul A. Simoneau | "Well, this one goes to eleven."
pas1@unhd.unh.edu | - Nigel Tuffnel, Spinal Tap
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Phi Kappa Sigma brother, CS major, guitarist-at-large, Monty Python addict.dana@are.berkeley.edu (Dana E. Keil) (02/20/91)
pas1@unhd.unh.edu (Paul A Simoneau) writes: > Someone posted an article about a week ago about replaing faulty >mac mice. They mentioned that if the mouse's serial number started >with AP, then it could be replaced for free by a dealer. > I have the same problem with my mouse and its serial number does start >with AP. My local dealer says he never heard of this replacement arrangement. I'd like to know too. I'm beginning to wonder if it was a baseless rumor or pointed misinformation because my dealer not only said he couldn't find out any mention of it but when I told him the the bit about the serial number starting with AP he said "yeh, they mostly all begin with AP." -- Dana E. Keil Department of Agricultural and Resource Economics University of California, Berkeley dana@are.berkeley.edu
bhanafee@deimos.ads.com (Brian Hanafee) (02/21/91)
In article <dana.667020902@are> dana@are.berkeley.edu (Dana E. Keil) writes: pas1@unhd.unh.edu (Paul A Simoneau) writes: > Someone posted an article about a week ago about replaing faulty >mac mice. They mentioned that if the mouse's serial number started >with AP, then it could be replaced for free by a dealer. > I have the same problem with my mouse and its serial number does start >with AP. My local dealer says he never heard of this replacement arrangement. I posted that. After I got a couple of email questions about it, I went back to the dealer who told me about the problem (and replaced my mouse). The tech told me that it was *not* official; somebody at Apple had mentioned a problem (he wouldn't tell me who), and my dealer was now replacing the mice with no questions asked. Since he had immediately replaced it when he saw the serial number, I incorrectly assumed that it was official. I should have checked. I apologize for the problems my post caused. (I still think Apple has a problem with their mice.) Brian Hanafee
russ@convex.COM (Russell Donnan) (02/22/91)
In article <BHANAFEE.91Feb20102747@deimos.ads.com> bhanafee@deimos.ads.com (Brian Hanafee) writes: >In article <dana.667020902@are> dana@are.berkeley.edu (Dana E. Keil) writes: >I posted that. After I got a couple of email questions about it, I >went back to the dealer who told me about the problem (and replaced my >mouse). The tech told me that it was *not* official; somebody at >Apple had mentioned a problem (he wouldn't tell me who), and my dealer >was now replacing the mice with no questions asked. Since he had >immediately replaced it when he saw the serial number, I incorrectly >assumed that it was official. I should have checked. I apologize for >the problems my post caused. (I still think Apple has a problem with >their mice.) My mouse died recently (it was three weeks old.) I took it to my local Apple dealer who cheerfully replaced it with a new one. Yes, I know that it was still under warranty and they had to do that, but the tech that gave me the new mouse said that they order quite a few extra mice because this happens a lot. I was lucky, I got the last one from the current month's shipment. Anyway, I tried it out to make sure it worked and promptly shelved it. I now use a Kensington Turbo Mouse. (Turbo is better than non-Turbo ;-) -Russ -- Russ Donnan, (214) 497-4778, russ@convex.com Convex Computer Corporation, 3000 Waterview Parkway, Richardson, TX "vi: the look-and-feel of Hollerith cards, but without the added bulk!"