m_herodotus@csc32.enet.dec.com (Mario Herodotus) (03/02/91)
I'm having a problem printing Illustrator files to my QMS PS-410
Printer. I'm using Illustrator 3.0, and Mac OS 6.0.7. I've tried both
Laserprep 5.2 and 6.1 (with the corresponding LaserWriter files) and I get
the same problem. When I print graphics only it works, when I print text
only or mixed text and graphics I get a blinking error light and optional
tray light on the printer (I do not have the optional paper tray installed.
All my other programs work OK. I have tried printing Illustrator 88 files
from Illustrator 3.0 with the same results. I even saved an Illustrator
file and put it into DesignStudio and it still did the same thing, error
and optional tray kept blinking. DesignStudio prints other stuff OK
though.
I am using a Mac IIcx with Multifinder and 5 meg RAM. I tried
both regular printing and background printing using Printmonitor but no
luck. I have a bunch of INITs but before disabling them all, I thought
I'd ask the wisepeople on the net for any similar experiences.
I am using ATM 2.0 that came with Illustrator, and I am using
Suitcase II. I tried with Suitcase opening the fonts and with the fonts
installed in the system, but no luck.
Thanks,
Mario
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Mario Herodotus [ CX03 1/K3 ] | m_herodotus@coors.dec.com
Digital Equipment Corporation |
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------------------------------------------------------------------------------m_herodotus@coors.dec.com (Mario Herodotus - Digital Customer Support Center (800) 525-6570) (03/05/91)
In article <2629@shodha.enet.dec.com>, m_herodotus@csc32.enet.dec.com I Wrote> > I'm having a problem printing Illustrator files to my QMS PS-410 >Printer. I'm using Illustrator 3.0, and Mac OS 6.0.7. I've tried both >Laserprep 5.2 and 6.1 (with the corresponding LaserWriter files) and I get >the same problem. When I print graphics only it works, when I print text >only or mixed text and graphics I get a blinking error light and optional >tray light on the printer (I do not have the optional paper tray installed. >All my other programs work OK. Solution found: I called Adobe today, they told me that the problem is in the firmware of the PS-410. I called QMS and they verified the problem. Early printers had ROMs that did not support a certain command that Adobe Illustrator 3.0 was using. QMS is shipping new ROMs to me. I had a very early version of the printer...serial number is 0000377. My firmware revision was 1.0, the new firmware should bring my machine up to 7.0. Mario -------------------------------------------------------------------------------- I can't afford my own opinions, and DEC won't pay for them either. -------------------------------------------------------------------------------- Mario Herodotus [ CX03 1/K3 ] | m_herodotus@coors.dec.com Digital Equipment Corporation | Customer Support Center | - or - m_herodotus%coors.dec@decwrl.dec.com 305 Rockrimmon Blvd. | Colorado Springs, CO 80919 | - or - ...!decwrl!coors.dec.com!m_herodotus | (800) 525-6570 Ext 25520 | [direct line (719) 592-5520] | --------------------------------------------------------------------------------
ELE@psuvm.psu.edu (Jeremy Crampton) (03/07/91)
In article <2636@shodha.enet.dec.com>, m_herodotus@coors.dec.com (Mario Herodotus - Digital Customer Support Center (800) 525-6570) says: > >[Illustrator 3.0 printing problem on the QMS] > Solution found: I called Adobe today, they told me that the problem is >in the firmware of the PS-410. I called QMS and they verified the problem. >Early printers had ROMs that did not support a certain command that Adobe >Illustrator 3.0 was using. QMS is shipping new ROMs to me. I had a very That's interesting. Our lab has experienced problems printing Ill 3.0 files on the campus Linotronic 300. I wonder if they need new ROM too? -- "...all we are saying, jeremy.. is give Peaks a chance" ele@psuvm.psu.edu