lapoint@adios.brl.mil (Claude LaPointe ) (04/26/91)
I have received wonderful, gracious, "bending over backwards to please" service from Kensington Microware. Nine month old System Saver Plus fan for my Mac Plus is noisy (grinding bearing sound), making me worry about its future. I lost the invoice (but did have my credit card billing statement, which wasn't proof positive of purchase because the purchase was from a 3rd party mail order house). Kensington Microware not only agreed to repair/refurbish without a quible, but also volunteered to accept direct shipment to the returns manager to expedite turn-around time to 2 or 3 days when I indicated concern about the MacPlus power supply failure history. A super company with good products and wonderful service. Just a satisfied customer.