bc@apple.com (bill coderre) (06/13/91)
It is not without considerable trepidation that I post this message, but I have been assured that it is AOK to do so. Please bear in mind that this address is meant for resolving issues that dealers cannot resolve: issues about 32 bit roms, or complaints about dealers, stuff like that. PLEASE do not burden these people with questions about System 7 (call the answer line) or programming (contact Developer Tech Support) or third-party software (unless the manufacturer is totally unwilling to help). That aside, if you would like to let Apple know where you stand on a major issue -- ie. 32 bit-clean roms -- or if you have an appropriate complaint (your dealer will not resolve a problem to your liking), please write to this address: Apple Customer Assistance Center 20525 Mariani Avenue Cupertino, CA 95014 Please be very specific and detailed about your problem. If you are wanting 32-bit clean ROMs, for example, explain WHY you need them, and how much you would pay to have them installed. If you hate your dealer, please provide a specific list of the steps you have taken to try to resolve the problem (talked to the manager, etc.) These people cannot work magic, but will try to find a satisfactory solution to your problems. bill coderre who was authorized by the ACAC to post this ps. The current stand on ROMs is that they are "monitoring" the situation, to see how many people want new ROMs, why they need them, and how important they are to the users. Remember that a ROM upgrade cannot be free, and might cause compatibility or configuration hassles for people that manage networks of Macs. Your input will be noted and listened to.
icapon@registry.adelaide.edu.au (Nick Capon) (06/13/91)
In article <53924@apple.Apple.COM> bc@apple.com (bill coderre) writes: > Remember that a ROM upgrade > ....... might cause compatibility or configuration hassles > for people that manage networks of Macs. Comparable, say, to upgrading to System 7 in the absence of Apple peripheral drivers :-) Seriously, how can more memory capability be a significant hassle??
gaynor@agvax2.ag.ohio-state.edu (06/13/91)
In article <53924@apple.Apple.COM>, bc@apple.com (bill coderre) writes: >ps. The current stand on ROMs is that they are "monitoring" the >situation, to see how many people want new ROMs, why they need them, >and how important they are to the users. Remember that a ROM upgrade >cannot be free, and might cause compatibility or configuration hassles >for people that manage networks of Macs. Your input will be noted and >listened to. Hey! An improvement! (I'm serious!) Rather than Apple (the "official PR" Apple, not the guys here on Usenet) simply stating, "Go buy an upgrade," we are actually hearing that careful consideration of the ROM issue is being made. Wonderful! Write to the address, folks, if you want to see a ROM upgrade. Be rational, be professional. But write. Even if you were on the NewROMs letter (lots of individual letters can make an impact). --- Jim Gaynor - AgVAX System Manager - Academic Computing - Ohio State University VMS:<gaynor@agvax2.ag.ohio-state.edu> UNIX:<gaynor@magnus.acs.ohio-state.edu> Disclaimer : All opinions expressed here are mine and only mine. So there! Witty Quote: "Shoot him now! Shoot him now!" - Daffy Duck, "Rabbit Seasonings"