pont@sdd.hp.com (Jorge Pont) (06/15/91)
Can anyone help me with a hard drive failure? The hard drive in my SE has failed for the second time. The original drive was a 20 mb Miniscribe. It failed after 6 months of use. The people at Computerland replaced it for ~ $300. The disk they put in just failed (it lasted for about 1.5 years). The symptoms of the failure are a repetitive initialization mechanical noise, and total failure to recognize the drive. My questions are: - Do the hard drives in the SE have a high failure rate? - What are my options if I don't want to spend $400 to get it fixed at Computerland? (I can do the actual replacement myself.) - How can I get Apple to pay for it? - Who (of some weight and substance) in Apple do I fire a very angry complaint letter to? (I want to tell them what I think about the reliability of their product). Could you please e-mail me the response? (I don't read this newsgroup.) Thanks in advance, from a sad Mac user. Jorge (pont@sdd.hp.com)