nagel@wintermute.ics.uci.edu (Mark Nagel) (10/06/90)
I am having a very strange problem with Microsoft Word 4.0 and after trying everything I know, I thought I'd turn to the collective wisdom of the net to hopefully find a solution. Background: I have a Mac 512Ke with a Dove 548S (2M) upgrade. I run System 6.04 usually have a smattering of INITs. MS Word is version 4.0 (not a or b). Recently, the Dove board fritzed, and while it was out for repair, I borrowed an SE/30, and used my hard disk for everything. After I got the Dove board back, I installed it and tried it out. Soon, my wife noticed that MS Word was freezing up. This is not unheard of, so I did my standard "re-install Word from the locked master disk, remove all setup files, etc." to start from a fresh uncorrupted state. I also scanned for virii, but found none. Launching the freshly installed MS Word resulted in the same behavior, albeit, it took a bit longer to manifest. That behavior is, more precisely, that sometime soon after starting Word, usually after selecting a menu command, the screen locks up, but the mouse still moves normally. Nothing breaks out of this (apparently) tight loop, not even breaking out to MacsBug and doing an 'es' or even an 'rs'. My final hope was that perhaps the System was corrupted (unlikely since every other application I've used works fine). I reinstalled System 6.04, turned off all INITs by dragging them to a subfolder, re-installed MS Word again, restarted, and launched MS Word. Same behavior. This is _extremely_ frustrating. Has anyone ever experienced this? Is there anything else I should try? Incidentally, I've also used MacTools Deluxe to analyze my hard disk, rebuilt the desktop, and checked everything that I think might even remotely affect MS Word. In short: HELP!! -- Mark Nagel UC Irvine Department of ICS +----------------------------------------+ ARPA: nagel@ics.uci.edu | radiation: smog with an attitude | UUCP: ucbvax!ucivax!nagel +----------------------------------------+
holey@cs.umn.edu (J. Andrew Holey) (10/06/90)
nagel@wintermute.ics.uci.edu (Mark Nagel) writes: >I am having a very strange problem with Microsoft Word 4.0 and after >trying everything I know, I thought I'd turn to the collective >wisdom of the net to hopefully find a solution. I have had the same problem as described below. >Background: I have a Mac 512Ke with a Dove 548S (2M) upgrade. I run >System 6.04 usually have a smattering of INITs. MS Word is version >4.0 (not a or b). I have a Mac II with 5Mb, running system 6.0, MS Word version 4.0. > .... That behavior is, more precisely, that >sometime soon after starting Word, usually after selecting a menu >command, the screen locks up, but the mouse still moves normally. >Nothing breaks out of this (apparently) tight loop, .... I have noted the bahavior when I am changing style characteristics using <command>-<alt>- key combinations. Sometimes if I hit an invalid key combination it freezes. If I've neglected to save recently, I become extremely frustrated. I asked a local Mac guru who suggested it might be my screen saver (Moire). He told me to remove it, which I haven't, but I haven't had the problem since either. --Andy Holey holey@umn-cs.cs.umn.edu University of Minnesota Computer Science Department
pevans@umd5.umd.edu (Peter Evans) (10/06/90)
In article <270CCE94.5585@ics.uci.edu> nagel@wintermute.ics.uci.edu (Mark Nagel) writes: >I am having a very strange problem with Microsoft Word 4.0 and after >trying everything I know, I thought I'd turn to the collective >wisdom of the net to hopefully find a solution. > ... stuff about word freezing up (mouse still moves cursor) Ditto. Same problem. Word seems to go "off the air" usually for good but sometimes for 10-20 seconds. VERY strange. I got rid of a few inits and the problem stopped. Gradually I put the inits back (when I needed them) and the problem has not reappeared. I suspect that the fact the problem went away had nothing to do with the inits but I cann't think of anything else. Configuration is SE/30 Word 4.0 6.something system and finder.
rae@gpu.utcs.toronto.edu (Reid Ellis) (10/07/90)
In <7406@umd5.umd.edu> pevans@umd5.umd.edu (Peter Evans) writes: |Ditto. Same problem. Word seems to go "off the air" usually for good |but sometimes for 10-20 seconds. VERY strange. I got rid of a few |inits and the problem stopped. ... |Configuration is SE/30 Word 4.0 6.something system and finder. I have the same problem. Thought it was the Radius tear-off menu INIT, but it's happened a number of times since I removed it. Configuration is IIci, Word 4.0, 8Mb RAM, System 6.0.5, Radius 2PD, Apple 13" colour monitor. -- Reid Ellis 264 Broadway Avenue, Toronto ON, M4P 1V9 Canada rae@gpu.utcs.toronto.edu || rae%alias@csri.toronto.edu || +1 416 487 1383
walkerl@mrsvr.UUCP (Larry Walker) (10/09/90)
From article <rae.655245729@fred>, by rae@gpu.utcs.toronto.edu (Reid Ellis): > In <7406@umd5.umd.edu> pevans@umd5.umd.edu (Peter Evans) writes: > |Ditto. Same problem. Word seems to go "off the air" usually for good > .. Yet another sufferer: Mac 512K, w/Dove 548S, System 6.0.5, Word 4.01. Lockups seem to occur mostly when opening a file, or when activating a menu item. Thought I had it narrowed down to an old (v1.0) version of Shield init, but I've had lockups even with Shield removed. Lockups are only semi-reproducible with a given file, so it's nearly impossible to pin it on a particular init. PLEASE, PLEASE, PLEASE, does anybody know what's going on???
jfmjfm@caen.engin.umich.edu (John Mansfield) (10/09/90)
Various people have been complaining that Word 4.0 does weird things. Well there are 2 upgrades to 4.0, namely 4.0a and 4.0b. However Microsoft, in their infinite wisdom, choose not to make this generally known. The fixes were supposedly for the new machines (when the postable and IIci came out), but you might find there were other fixes too. I had very bad problems with my ci and complained on the net. I was contacted by one of the Microsoft managers who forwarded me the upgrade I needed. This was very useful since they upgrade that was sent from Microsoft Customer Service was 4.0a, even tho' I had requested 4.0b as I had heard that this was the correct version for a ci with multiple monitors. Those of you using unusual hardware configurations (ie non-Apple upgrades) should remember that the development at Microsoft is done on Compaq PCs and cross compiled for the 680X0 machines. I suspect that, while they may have had a significant number of beta testers with various configurations of hardware, they could not cover all bases and therefore some problems may yet be unidentified. Actually if you think about it Microsoft probably cannot say there is anything wrong with ANY version of 4.0 as it is BUG free, Bill said so. :-) :-)
robt@mummy.agsm.unsw.oz.au (Rob Trevor) (10/10/90)
In article <3093@mrsvr.UUCP> walkerl@mrsvr.UUCP (Larry Walker) writes: > > In <7406@umd5.umd.edu> pevans@umd5.umd.edu (Peter Evans) writes: > > |Ditto. Same problem. Word seems to go "off the air" usually for good > > .. > > I've had lockups even with Shield removed. Lockups are only semi- > reproducible with a given file, so it's nearly impossible to pin it on a > ... > Well, I have one file that GUARANTEES a lockup (on IIcx, SE, with/without inits, etc) if anybody from Microsoft wants it! :-) (Its a letterhead created by a table with one cell containing about 28K of hidden postscript code that generates the university crest. Works fine--as long as you don't scroll backwards into the letterhead part of the letter. Then your in real trouble!) > PLEASE, PLEASE, PLEASE, does anybody know what's going on??? Haven't got a clue. Nobody down here seems to be much interested in these sorts of bugs, even when there're completely reproducable. Rob --------------------------------------------------------------------------- Rob Trevor robt@mummy.agsm.unsw.oz.au Associate Professor robt@agsm.unsw.oz.au Australian Graduate School of Management University of New South Wales PO Box 1 VOICE: +61 (2) 662-0274 Kensington, NSW FAX: +61 (2) 662-2451 AUSTRALIA 2033 ---------------------------------------------------------------------------
geoff@pmafire.UUCP (Geoff Allen) (10/11/90)
jfmjfm@caen.engin.umich.edu (John Mansfield) writes: > >Various people have been complaining that Word 4.0 does weird things. >Well there are 2 upgrades to 4.0, namely 4.0a and 4.0b. Hate to break the news to you, but... I get the same problem with a Mac SE, System 6.0.5, Word 4.0b. Haven't played with INITs yet; I suppose it's worth a try. >The fixes were supposedly for the new machines (when the >postable and IIci came out), but you might find there were other fixes >too. Among the things worth getting it for: If you use ATM with an Imagewriter or DeksWriter, you can specify fractional font spacing for better-looking output. If the start of a paragragh is at the top of a page, Word now ignores the ``space before'' feature of the paragraph, and puts it at the top of the page like it should be. Doesn't work for the first page, though. Those are the fixes I know about. -- Geoff Allen \ Computers are useless. uunet!pmafire!geoff \ They can only give you answers. bigtex!pmafire!geoff \ -- Pablo Picasso