siegman@sierra.STANFORD.EDU (siegman) (01/14/91)
My Mac has decided that every time I touch any menu item in Excel 2.2 the program will shut down with a message (from Multifinder?) "The application "Microsoft Excel" has unexpectedly quit (3)" sometimes followed by the system freezing. The whole system (an SE/30, 8 MB, 3 HDs,System 6.0.5) has worked fine 'til now , and nothing new in INITs or the like was loaded recently. Have reinstalled complete system from locked 6.0.5 System Tools disks; reinstalled complete Excel from locked master disks; given Excel double the memory it asks for; given it GateKeeper privileges; done all this several times -- still does this. WriteNow, QUED/M, MicroPhone, Microsoft WORD, all work fine. Excel itself opens fine, will obey keyboard equivalents of menu commands (Open, Save, Quit, etc.), and accept entries in cells. The Apple menu works, the Multifinder icons will shift among applications. But click on any Excel menu head and it quits. (If you start up with just the Finder, you get a system crash, ID=10). ?????
sanders@parc.xerox.com (Rex Sanders) (01/15/91)
In article <77@sierra.STANFORD.EDU> siegman@sierra.STANFORD.EDU (siegman) writes: > >My Mac has decided that every time I touch any menu item in Excel 2.2 >the program will shut down with a message (from Multifinder?) > > "The application "Microsoft Excel" has unexpectedly quit (3)" > >sometimes followed by the system freezing. I've seen this happen several times. Don't know the cause, but the fix is to REMOVE the System file and re-install. Installing on top of an existing System doesn't fix the problem. -- Rex Sanders, Macintosh Support Specialist sanders@parc.xerox.com
bell@pyro.ei.dupont.com (Mike Bell) (01/15/91)
In article <77@sierra.STANFORD.EDU> siegman@sierra.STANFORD.EDU (siegman) writes: > >My Mac has decided that every time I touch any menu item in Excel 2.2 >the program will shut down with a message (from Multifinder?) > > "The application "Microsoft Excel" has unexpectedly quit (3)" > >sometimes followed by the system freezing. > >The whole system (an SE/30, 8 MB, 3 HDs,System 6.0.5) has worked fine >'til now , and nothing new in INITs or the like was loaded recently. >Have reinstalled complete system from locked 6.0.5 System Tools disks; >reinstalled complete Excel from locked master disks; given Excel >double the memory it asks for; given it GateKeeper privileges; done >all this several times -- still does this. > >WriteNow, QUED/M, MicroPhone, Microsoft WORD, all work fine. Excel >itself opens fine, will obey keyboard equivalents of menu commands >(Open, Save, Quit, etc.), and accept entries in cells. The Apple menu >works, the Multifinder icons will shift among applications. But click >on any Excel menu head and it quits. (If you start up with just the >Finder, you get a system crash, ID=10). > >????? I have the same problem, using Excel Version 2.2a. I have made numerous calls to the tech support line, and they insist that 2.2a is the most recent version, and they have never seen the problem. It happens on 8 out of 10 of our Macs that are running 6.0.5. At this point, my solution has been to start using Wingz again....... Mike Bell -- ******************************************************************************** Mike Bell Internet: bell@opus.wizards.dupont.com Senior Engineer CSNet: BELLMA%ESVAX@dupont.com DuPont CR&D Applelink: D2747 Advanced Computer Technology Group MacBLITZ..... When you feel the need for speed.......... ******************************************************************************** --
siegman@sierra.STANFORD.EDU (siegman) (01/18/91)
> > I have the same problem, using Excel Version 2.2a. I have made numerous >calls to the tech support line, and they insist that 2.2a is the most >recent version, and they have never seen the problem. It happens on 8 out >of 10 of our Macs that are running 6.0.5. At this point, my solution has been >to start using Wingz again....... > To repeat the solution posted several other places, when you reinstall a system file on a HD using the System Tools floppy disks, the (presumably damaged) system file on the HD is not __completely__ replaced, and hence repaired, unless you trash the old system file before running Installer. Otherwise Installer only updates those individual resources that may have been updated since the system on the HD was first installed; it has no way of recognizing and replacing other system resources on the HD that may be damaged internally. (A dumb way to operate, IMHO.) __Completely_ replacing the system file finally cured my Excel problems, and a number of other problems I'd been having as well. I'm surprised more Mac pros don't know about this. --AES
bell@pyro.ei.dupont.com (Mike Bell) (01/18/91)
In article <88@sierra.STANFORD.EDU> siegman@sierra.STANFORD.EDU (siegman) writes: >> >> I have the same problem, using Excel Version 2.2a. I have made numerous >>calls to the tech support line, and they insist that 2.2a is the most >>recent version, and they have never seen the problem. It happens on 8 out >>of 10 of our Macs that are running 6.0.5. At this point, my solution has been >>to start using Wingz again....... >> > >To repeat the solution posted several other places, when you reinstall >a system file on a HD using the System Tools floppy disks, the >(presumably damaged) system file on the HD is not __completely__ >replaced, and hence repaired, unless you trash the old system file >before running Installer. > >Otherwise Installer only updates those individual resources that may >have been updated since the system on the HD was first installed; it >has no way of recognizing and replacing other system resources on the >HD that may be damaged internally. (A dumb way to operate, IMHO.) > >__Completely_ replacing the system file finally cured my Excel >problems, and a number of other problems I'd been having as well. > >I'm surprised more Mac pros don't know about this. > >--AES It's not that people dont know about it...it is a MAJOR hastle though. I would rather switch to Wingz than replace 10 complete systems with no guarantee that it wont happen again soon ! Microsoft should look into this rather that just saying "We haven't seen it"; that's just unacceptable to me. Mike Bell -- ******************************************************************************** Mike Bell Internet: bell@opus.wizards.dupont.com Senior Engineer CSNet: BELLMA%ESVAX@dupont.com DuPont CR&D Applelink: D2747 Advanced Computer Technology Group MacBLITZ..... When you feel the need for speed.......... ******************************************************************************** --
jacob@latcs1.oz.au (Jacob L. Cybulski) (01/23/91)
In article <77@sierra.STANFORD.EDU> siegman@sierra.STANFORD.EDU (siegman) writes: > >My Mac has decided that every time I touch any menu item in Excel 2.2 >the program will shut down with a message (from Multifinder?) > > "The application "Microsoft Excel" has unexpectedly quit (3)" > >sometimes followed by the system freezing. I remember that Excel 1.0 did not like AltWDEF and used to freeze on windows being displayed. Version 2.0 eliminated this problem, perhaps it mystically reappeared in a new form in Excel 2.2! Check your inits, Microsoft is really driving Macs to their limits, so I would not be surprised if it crashed with one of the Inits while other applications would not. Jacob