knutson%SW.MCC.COM@MCC.COM (Jim Knutson) (09/28/90)
Admittedly, this is a small sample to guage a company by, but my luck in getting things from Cisco has been bad lately. I spent several days calling the Menlo Park number (not the 800 number) listed in the front of the manual leaving messages and never getting my calls returned. After getting fed up with this, I sent mail to cs@cisco.com and promptly recieved both a phone call and email. I was also informed that the 800 number was really the number that should have been called. Anyway, I finally got the info I needed to order another ethernet connector for an AGS and had a PO FAXed to them asking for Fed Ex. delivery (we need this ASAP). This seemed to have been lost and I believe another one was sent. After further prodding, we found out that they were changing their orders computer system (shades of Sun here) and all orders were on hold. Now, the order system is running and our order is in, but it still hasn't shipped. To be fair, this is really the first time I've had to deal with Cisco so I don't have any other data points to judge by. However, this doesn't get rid of the bad experience I've had so far. Jim Knutson knutson@mcc.com cs.utexas.edu!milano!knutson