cottriel.osbu_south@xerox.com (09/28/90)
I also feel compelled to comment on cisco's attitude toward us.
On several occasions in the past, I have received 1-2 day turnaround
on boards, prom sets and ~special~ bootfiles with patches that fixed
my particular problems. A few days ago I requested 8.1(19), the next
day it was on my desk. I discovered that I had made an error in the
way I described the proms. I needed the version that runs out of ROM,
but I ordered the version that runs out of RAM. So, I sent a mail
message requesting a copy. Two days later, voila' they're on my desk.
cisco always presents a ~quality image~ that is certainly lacking
in most of today's marketplace. They take responsibility for their
products without making excuses or pointing fingers. Moreover, they
seem open to suggestion and they appear to be in step with customer
requirements. They exude confidence without presenting that arrogant
posture that is so often found in specialized market segments.
It is indeed a refreshing pleasure to deal with cisco Systems, and
I will continue to endorse them whenever the opportunity arises.
disclaimer: I do not own any financial interest in cisco,
My only contact is as a very satisfied customer.
my only problem with cisco is that I'm not sure if I'm supposed to
capitalize their name when it appears at the beginning of a sentence.
John Cottriel
cottriel.es@xerox.com
Network & Datacomm Consultant
Xerox Corporation