toddpw@tybalt.caltech.edu (Todd P. Whitesel) (05/05/90)
Found on comp.sys.mac.hardware, from a reply to a Mac service horror story: >I'm very sorry about the unqualified service you received. I'm sending your >memo to the people in charge of customer service. I wish I could promise >that they'd send a bolt a lighting that would strike your dealer and turn >him (her/it?) into the Cinderella of dealers, but things take time. >Please (I'll send this directly to you, but in case the mail bounces, I >would like to make sure you see this) send the dealer's name, address >(there must be thousands of Computerlands), and any other information you >can on the service call. I promise to forward this information also && if >possible, <hopefully!!> make sure no one else has to face this dealer/ >technician. >There ARE competent (and even very good) dealers out there, I (and for Apple) >appologize for your mistreatment. Apple IS trying to improve its dealer >network. Please send any dealer complaints to our customer relations dept >(AppleLink C.RELATIONS, usenet: C.RELATIONS@Applelink@Apple.com) >Mark Dawson Service Diagnostic Engineering >AppleLink: Dawson.M And there you have it. Todd Whitesel toddpw @ tybalt.caltech.edu