dalel@servio.UUCP (Dale LaFountain) (08/22/90)
>>2. Somr of the people who answered my questions have encountered problems >>with Applied Engineerings service (it took too long to fix a single failure) > >This is DEFINITELY true! They have the worst service of ANY company I've ever >dealt with! I was without my PCT (or one of it's vital parts) for about six >months until they finally figured out it was just a defective drive. Actually >[snip] I have had a very bad experience with the AE Tech Service people. It all started when my TWGS started crashing in Prodos 8. So I called, and they said, 'OK, send it in.' So I did. That was in the middle of June. I finally got a new one in the mail at the end of July. I hurriedly installed it, only to discover that it was hosed, DOA, thrashed, and altogether dead. So, I sent it back the next day, and after two more calls and three weeks, I haven't seen my TransWarp. This is really beginning to piss me off. They have had it for over 2 months now, and here I sit at 2.6 Mhz. Great products, but very sh*tty service. Dale LaFountain dalel@servio.UUCP dalel@servio.SLC.COM
rich@pro-exchange.cts.com (Rich Sims) (08/24/90)
In-Reply-To: message from dalel@servio.UUCP > I have had a very bad experience with the AE Tech Service people. [stuff deleted] > Great products, but very sh*tty service. This is not an attempt to "defend" AE's service, but since we always hear the down side of any company's performance, I just thought I'd mention that on the two occasions when I had to deal with them, their response was *VERY* fast and completely satisfactory. The last time was a couple of years ago, though. I wish I could say the same for their Tech Support people. I had a need for some information on their clock card, and never was able to get it. The Tech Support person told me my question had been given to the "engineers" and I'd have an answer as soon as they got one. She even called me back a week or two later to let me know "I hadn't been forgotten"... but that was the last I ever heard about it... sigh! Started out great, then just "collapsed".
lhaider@pro-beagle.cts.com (Laer Haider) (08/26/90)
In-Reply-To: message from rich@pro-exchange.cts.com >>In-Reply-To: message from dalel@servio.UUCP >> >> I have had a very bad experience with the AE Tech Service people. > [stuff deleted] >> Great products, but very sh*tty service. >This is not an attempt to "defend" AE's service, but since we always hear the >down side of any company's performance, I just thought I'd mention that on the >two occasions when I had to deal with them, their response was *VERY* fast and >completely satisfactory. The last time was a couple of years ago, though. > >I wish I could say the same for their Tech Support people. I had a need for >some information on their clock card, and never was able to get it. The Tech >Support person told me my question had been given to the "engineers" and I'd >have an answer as soon as they got one. She even called me back a week or two >later to let me know "I hadn't been forgotten"... but that was the last I ever >heard about it... sigh! Started out great, then just "collapsed". My last experience with AE Tech support: (Back in 1984) I just received my new IIc memory expander and put a meg of memory on it (cost an arm and a leg). I wanted to know how to reboot the computer without losing AppleWorks in /RAM. AE said their tech support would call me back... 6 months later, with no call back, I decide to call again. This time I'm experiencing some difficulties caused by losing the contents of ram while trying to compile a program. Called AE - they said they'd get back to me. I refused that answer and demanded to talk to a technician, knowing that that pat answer was crap. The AE "engineer" sounded to me like some high school kid that was working part time at the shop, or maybe someone visiting dad. Anyway, he ask a few stupid questions about my problem and told me that it was the fault of Apple Computer and the way the reboot was handled. I thought I was defeated. Then I met a new guy at work with the same hardware I had (IIc with AE memory expansion). He pointed out a line in the manual for the card that had the answer (something about holding down the solid-apple and another key?) while rebooting. Geez, I though I combed that manual thoroughly. It worked! The answer was in the manual the whole time! AE just didn't seem to give a rip enough to find the answer for me. Anyway, every experience I've had with their tech support has been a negative one. Purchases are handled VERY rapidly, but it seems customer satisfaction was never one of their primary concerns. Maybe if enough people complain to them, something will get done. I think they started to Mac, Amiga, and IBM markets recently because of the lack of business from us Apple users. Maybe they should look at what the real problem might be... Laer Haider lhaider@pro-beagle.cts.com
rhyde@ucrmath.ucr.edu (randy hyde) (09/02/90)
>>>> Purchases are handled very rapidly...
Have you order a TWGS recently? Mine has been on back order for almost six months.
Their service is asbysmal. A friend of mine has had is TWGS in for service for
about as long as mine has been on back order. I suspect that AW will soon be
joining Ingenuity. AE has gotten really bad recently.
*** Randy Hyde O-)