ART100@psuvm.psu.edu (Andy Tefft) (12/13/90)
Summary: does your dealer do the free IWII upgrade to replace the mechanical paper detect switch with an optical one? I don't remember whether it was posted or sent to me in e-mail, but someone figured out my problem with paper jamming in my printer (it has been doing this for 4 years now). Besides switching to heavier paper (which does work, but what am I supposed to do with 3/4 box of thin cheap paper?) or putting up with it, there was one other solution, which was to replace the paper detect switch, which I had always thought was the cause of the problem anyway since it jams up on the left side. The old IWII's were made with a mechanical paper detect switch which put some pressure on the paper. If there was no paper, the switch would contact a metal plate instead of the paper, and the printer would assume it was out of paper. This extra friction on the one edge of the paper was enough to make the paper slip on the left edge of the platen just enough to cause a jam-up. Someone mentioned to me a free upgrade to replace this mechanical switch with an optical one. Sounds to me like they are manufactured with an optical switch now (which explains to me how the printers in the relatively new Mac labs at PSU jammed up very rarely even though they use cheap thin paper there. Well, one of the reasons). I called my dealer and he had heard of the upgrade but couldn't find any indication that they were supposed to do it any more. Do any of YOUR dealers still do this? Is there any way I can still get it done free (like a quick phone call to that apple 800 number asking them to tell my dealer to do it :-))?