gotwols@warper.jhuapl.edu (Bruce Gotwols) (06/04/91)
Approximately two months ago I posted an article here that said that a new Exabyte 8500 (the 5.+ Gbyte model) did not work properly on our VAX Station 3100 workstation. Shortly after posting this article I was contacted by an engineer with Exabyte who told me how to go about getting technical support. Due to the press of other duties I did not get around to taking his advice until last week. The support I received from Exabyte was truly remarkable. Exabyte has a bulletin board I could call into and download a very well written program which runs on a PC and allows the EEPROM inside the 8500 to be updated by the customer. This fixed the problem with my VAX 3100 and also made the 8500 so it can read the >100Gbyte of field data that I collected late last year. I'm impressed by a company that supports it's customers so well, so I thought I'd share the experience with the net. Despite the ocassional grumbling I have read about on the topic of Exabyte 8200 reliability, my experience has been that one of our Exabytes ran for 20 hours a day for 30 days on a tower in the middle of the North Sea without a hitch. That same drive has been used for at least that long this year to retrieve the data for analysis. truly a remarkable reliability record. -- -- Bruce L. Gotwols Johns Hopkins University, Applied Physics Lab., Laurel MD 20723 Internet: gotwols@warper.jhuapl.edu (128.244.176.48)
news@aplcomm.JHUAPL.EDU (News) (06/06/91)
-- Bruce L. Gotwols Johns Hopkins University, Applied Physics Lab., Laurel MD 20723 Internet: gotwols@warper.jhuapl.edu (128.244.176.48)