rolee@jarthur.Claremont.EDU (Profess'nal Agitator) (04/27/91)
This is addressed primarily to the Commodore people: I purchased an A3000 25/50 through our math department about two weeks ago. When it arrived two Tuesdays ago (16th), I spent the better part of last weekend retrieving the necessary cables from the local dealer, and trying to mount a Plus 105Q drive that I had cannibalized from my now-sold A2000. After posting to this newsgroup for some help, and despite following the instructions that the manual claims will work, I finally gave up Monday morning and took it in to a service center to be done, thinking it would take, at most, an afternoon to complete. I was told that my main problem was controller incompatibility (the drive had been mounted to an ICD Advantage 2000 controller, which was sold with the A2000) and it should be ready by 2:00 pm that afternoon. Now, it is Thursday, and the serviceman wants to charge me $45/hr x 20 hrs = $900, just to get a drive mounted! He says that since I am a student, he'll knock off 50%, but this is after he previously told me that he wouldn't go over $100. These are my main questions: 1. Is this problem covered under warranty? I think it should be because Commodore made a claim (in the manual) that I would be able to attach 7 SCSI devices to the built-in controller, and yet the system failed when I attempted to install one. Each of the drives worked fine individually, but they refused to daisy chain. The problem did not lie in either the terminator resistor packs or the SCSI id. Remember, I did spend a whole weekend over this, so don't flame me for overlooking these possibilities. 2. Is there any specific name I can call at Commodore, either West Chester or their West Coast distributor? 3. What can I do about getting my computer back? It is past 5pm here right now. But, tomorrow morning, I will be making calls to the local Better Business Bureau, and talking to school administration officials about this. The serviceman claims that he had to do something about ``resetting the matrix'' and all sorts of other things to the motherboard, and that these adjustments are not covered by the warranty. That sounds like a load of bull to me. I have owned the computer for less than a month. Hell, it's been on for less than a day. I am not about to spend $450 just to get a lousy drive installed, much less the original $900. I have also been told that the $100 limit he quoted me earlier is a verbal agreement, and that the serviceman is bound to it. Furthermore, any attempt to change that agreement, required that I be notified, which, of course, I was not. I will gladly pay $100, maybe even $150. That seems reasonable to me even if it did seem as if the serviceman didn't seem to know completely what he was doing. He told me that he has been talking with Commodore service all week, which doesn't inspire a great bit of confidence on my part, in his abilities. This also worries me that unkosher things may have been done to my CPU because of possible serviceman incompetence. Any help from a Commodore employee would be deeply appreciated. And for any Claremont College net.readers, be wary of Technical Services on Padua (in Upland). Thanx in advance, Agitator #-> "Caltech -- A Division of rolee@hmcvax.bitnet // BITNET Harvey Mudd" rolee@jarthur.claremont.edu // InterNet -------------- R E M E M B E R B E I J I N G ------------\\-//------------ IBM PC - Who wants a politically correct computer? \X/ Only AMIGA! ============================================================================ Roderick Lee "The Professional Agitator" Harvey Mudd College
rolee@jarthur.Claremont.EDU (Profess'nal Agitator) (04/28/91)
Thanx to everyone for all their support and advice for my earlier posting. To all those technician and service-oriented types, I thought I'd post a rundown of the invoice, so I wouldn't have to mail each of you individually. System Diagnostic Problem Tracing Configure Dual SCSI Drives Hard Disk Configuration Hard Disk Prep Low-Level Format Drive #1 under KS 2.0 Low-Level Format Drive #2 under KS 2.0 Configure Terminal Resistors Prepare Correct Matrix Tables Add/Update File System under KS 2.0 Partition All Drives under KS 2.0 Set Drive Reselect #1 to "Off" Set Drive Reselect #2 to "On" With the exception of "Problem Tracing," which he claims to have taken up the main brunt of the twenty hours, the rest of the work sounds as if it could be done in under two hours. Several of you have said that the "Matrix Tables" are a red herring. He claims that these tables need to be reset on each SCSI device whenever a new one is added to a chain, which sounds like a load of bull to me also. Incidentally, he says he used to work for Aegis Development, and was the co-developor of Sonix. (He disclosed this information to us after he felt we were questioning his experience with Amigas.) I did not get his name, but his initials are PB. I'm sure someone on this net could glean the name from that info and possibly tell me more about his background. Thanx again for all your support, Agitator #-> "Caltech -- A Division of rolee@hmcvax.bitnet // BITNET Harvey Mudd" rolee@jarthur.claremont.edu // InterNet -------------- R E M E M B E R B E I J I N G ------------\\-//------------ IBM PC - Who wants a politically correct computer? \X/ Only AMIGA! ============================================================================ Roderick Lee "The Professional Agitator" Harvey Mudd College