GIRILL#TERRY@MFE.MFENET (02/02/90)
----------------------------Original message---------------------------- Subject : Background study re expert sys. in reference libraries PACS-L readers interested in expert systems for reference support might want to check this paper for background: T. R. Girill, Clement H. Luk, and Sally Norton, "Towards Automated Consulting: Design Feedback from the Performance of Online Documentation," American Society for Information Science 50th Annual Meeting Proceedings, 1987, 24:85-90 (Boston). It gives usage information on a reference-oriented online documentation system at a national supercomputer center, and tells why we decided against a full-blown expert system in favor of other (but related) strategies. Copies are available on request. T. R. Girill National Magnetic Fusion Energy Computer Center girill%mfe.mfenet@ccc.nmfecc.gov