Grant.Downey@p0.f9.n381.z1.fidonet.org (Grant Downey) (03/26/91)
Index Number: 14156
[This is from the Blink Talk Conference]
I have posted my dissatisfaction with T S I's customer support and
there is no doubt I had my share of problems with customer support.
However today I finally got through to one of the product managers and
the Customer Service Manager who were just great. Not only did they
both act interested, take the time tolisten, but also they reacted,
were sensative to theproblem, and got right on doing something about
it. The end result is that we have one Vert Card running in the
Compuadd 320, one is being sent back and another reissued, and a happy
customer. I guess sometimes customers do have to push and go to the
higher ups and I was ready to do what I had to do to either get these
cards working, get reissued ones, or send everything back which I
really didn't want to do because it would have hurt my program. Once I
got past the front line people then things started happening. Why
can't the front line be as helpful and supportive as the managers?
It's notjust TSI. you find that with any company.
I do try to be fare and when I do a company bashing when things go
right I think that's important to and it is important to give equal
time and praise. In this case it is more than diserved. Grant
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