Grant.Downey@p0.f89.n129.z1.fidonet.org (Grant Downey) (02/06/91)
Index Number: 13576
[This is from the Blink Talk Conference]
When you were in school did any ofyour teachers refer to going
the extra mile? It seems to be a trademark of companies that
produce equipment for the handicapped that they don't go the
extra mile in customer support except for a very few and if
you've been reading my messages you know whom I'm referring to
ad good and bad in this area. I really don't mind having
problems with equipment that is in the cards. What I call good
service though came from Compuadd. One computer out of seven
gave me a problem with iratic booting. I had it back in twenty
four hours and it works fine no hassle no problems. One of the
printers didn't work right I took it back and was immediately
given another one. Those transactions were taken care of
efficiently and cheerfully. One can't ask for more than that.
Grant
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Internet: Grant.Downey@p0.f89.n129.z1.fidonet.orgChristopher.Hill@p233.f4115.n124.z1.fidonet.org (Christopher Hill) (03/26/91)
Index Number: 14159
[This is from the Blink Talk Conference]
I think it all boils down to the fact that many companies who make
equipment for the blind have a captive market. They know this, so
why should they go out of there way to be helpful? I'm not saying
it's the people being mean, it's probably more like the people
start with good intentions, the management becomes lax, and it goes
right on down the ladder. It's a real problem with no easy
solution.
I haven't had to buy much equipment, but I can tell some stories
about stuff I have bought. If ya wanta heare a good one, ask me
why I won't ever! buy another handi cassette.
Later.. Chris
look out for that bad electric karma!
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Uucp: ..!{decvax,oliveb}!bunker!hcap!hnews!124!4115.233!Christopher.Hill
Internet: Christopher.Hill@p233.f4115.n124.z1.fidonet.orgGrant.Downey@p0.f9.n381.z1.fidonet.org (Grant Downey) (03/26/91)
Index Number: 14165
[This is from the Blink Talk Conference]
I don't think that anyone would disagree with you that it is more cost
effective and easier for the larger companies to emphasize customer
support but that is still a responsability of the specialty companies
to like T S I. It is no doubt tougher to do, takes much more effort,
and isn't always easy, but it can be done. Deep down one of the things
that bothers me about TSI is the bureaucracy they seem to work under.
It appears that they employ many layers of bureaucracy and what bothers
me is that they could cut prices or give better support if they weren't
so meyered in red tape. In no way am I saying that is the case but it
appears that way. It just seems as though they are a company with a
lot of administrative extra. Grant
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Internet: Grant.Downey@p0.f9.n381.z1.fidonet.orgGary.Petraccaro@f90.n129.z1.fidonet.org (Gary Petraccaro) (03/28/91)
Index Number: 14505
[This is from the Blink Talk Conference]
-> In a message to Donna Siren <02-03-91 12:56> Christopher Hill wrote:
->
-> CH> I dropped mine off my des, onto a carpeted floor (well
-> CH> padded), and the thing was plugged into the charger. The
-> CH> charger connecter broke off the board inside the thing and
-> CH> took a piece with it. I sent it back and they said it was
-> CH> "unrepairable". Charged me $18 to tell me this. I got the
Chris,
I dropped mine down 4 concrete steps and it still runs fine. About
APH's attitude, I agree completely. Do you think the NFB and ACB might be
helpful in putting some pressure on the government or, at least, APH to get
out a more sturdy unit made by someone who has not gone out of business?
This is a serious question. Same question goes for a sturdier talking book
which doesn't destroy those flexible disc magazines and which might be
portable. How about a dual purpose portable unit. Dare I hope.
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Internet: Gary.Petraccaro@f90.n129.z1.fidonet.orgWilliam.Wilson@f89.n129.z1.fidonet.org (William Wilson) (04/05/91)
Index Number: 14638
[This is from the Blink Talk Conference]
GP> Donated? I thought they bought. What does it cost today?
Gary,
The game machine from AFI, I am sorry to say, is no longer
available!
Acording to Ron Morford, when Radio Shack recently updated their
TRS80, they changed the board so that the interupt he was using to tie
in the speech on the game cartridges is no longer available.
It was, by the way, going for $199 at the time of its demise!
Willie
... BlinkTalk, Dr. Deb and Silver in Pittsburgh!
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