Alan.Hess@f1000.n261.z1.fidonet.org (Alan Hess) (04/15/91)
Index Number: 14928
[This is from the Spinal Injury Conference]
I would like to commend the Quickie wheelchair company for their quick response
to a problem I had. Due to a timing mixup between my wheelchair supplier,
myself, and Quickie, I wound up with a new Quickie 1 electric chair rather than
the Quickie P-300 I needed. The Quickie 1 sat at the suppliers for months - he
didn't think he could send it back without paying a restocking fee, which I
couldn't afford. Meanwhile, I kept getting stuck every time I went outdoors in
my current chair. After I got stuck outside for over an hour last week, I
finally said "screw this", and wrote a letter to Quickie explaining my problem.
This evening, I received a personal call from Quickie, and was told that my
dealer could indeed return the unused chair, at which point they will ship a
P-300. I think Quickie desrves several brownie points for their action - it's
nice to find a company that cares about its customers. *adh*
--
Uucp: ..!{decvax,oliveb}!bunker!hcap!hnews!261!1000!Alan.Hess
Internet: Alan.Hess@f1000.n261.z1.fidonet.orgAlan.Hess@f1000.n261.z1.fidonet.org (Alan Hess) (04/24/91)
Index Number: 15134
I would like to commend the Quickie wheelchair company for their quick response
to a problem I had. Due to a timing mixup between my wheelchair supplier,
myself, and Quickie, I wound up with a new Quickie 1 electric chair rather than
the Quickie P-300 I needed. The Quickie 1 sat at the suppliers for months - he
didn't think he could send it back without paying a restocking fee, which I
couldn't afford. Meanwhile, I kept getting stuck every time I went outdoors in
my current chair. After I got stuck outside for over an hour last week, I
finally said "screw this", and wrote a letter to Quickie explaining my problem.
This evening, I received a personal call from Quickie, and was told that my
dealer could indeed return the unused chair, at which point they will ship a
P-300. I think Quickie desrves several brownie points for their action - it's
nice to find a company that cares about its customers. *adh*
--
Uucp: ..!{decvax,oliveb}!bunker!hcap!hnews!261!1000!Alan.Hess
Internet: Alan.Hess@f1000.n261.z1.fidonet.org