[misc.handicap] PROBLEMS WITH 911 SYSTEMS AND TDD USERS........

Jed.Mitchell@f6.n123.z1.fidonet.org (Jed Mitchell) (04/24/91)

Index Number: 15109

[This is from the Silent Talk Conference]

 since we recieved the complaints from several hearing impaired and
deaf people which experienced their frustration with their calling to
911 when they do need the help in an emergency situations... so we,
memphis chapter for tennessee association of the deaf made the contact
with personel for the appointment for visiting to their emergency
communication panel room and then their approval was made for april 18
th on the thursday afternoon.      we visited in their place  and met
the  man who is expecting of our visiting and  showed us  around the
emergency communication panel room ... i asked him if  he could show us
where the tdd is and he guided us to one of the few panel desk where it
was placed. we saw one tdd there and then we noticed that the telephone
line was separated from the tdd and the computer .then one of  us asked
him if there is any 911 number that may connect to any tdd users who
may called for emergency, then he responded "no" and he said," there is
different phone numbers for tdd users to use  instead of 911 numbers
since they set up the 911 system at the  year of 1981". we were shocked
to learn that all of us we were not aware of the 911 numbers dont exist
for tdd users to call.. so we made the long discussion with him on how
to improved the system for tdd users in the near  future... he admitted
that he was not aware of any problems for deaf people who tried to call
911 on tdd but recieved no response on their tdd screen. so we
explained to him on the reason that we need to see the tdd to be
connect to 911 numbers  so we could tell them on what kind of problems
and then they will know on what to bring the proper equipments or help
that  we  may need.  so  he wanted us to bring  more  updated
informations for him to get the 911 system to be set up.. ......  so  i
would like to hear  any more comments from you in the  other states to
let us  know  if your city that do have 911 to be able to use  tdd to
communicate with deaf and hearing impaired  and so we  are  anxious to
get  any more informations from  you on  how your  city's 911 do have
the  911 numbers to be connect to tdd.  so you may relate your  message
to clear crystal ideas sysop at this numbers. so i could respond to
your message for  more  comments or answering to your questions....so
thank you for any help that  you could provide for our city to improve
for deaf society.... so i will check on any of messages from you  at
anytime  before april 27 th,before we will be  going out of town for
the  statewide tenn. assoc. for the deaf board meeting.
                           with your best regards,
                                   jed , pres. of m.c.t.a.d.

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Ann.Stalnaker@p0.f14.n385.z1.fidonet.org (Ann Stalnaker) (05/03/91)

Index Number: 15340

[This is from the Silent Talk Conference]

Jed, I'm not going to quote your message regarding TDD's and the
911 Emergency number - but I do have a suggestion.  Round up
all of the TDD users in your area and have them call the 911
number on a daily basis to give the Police Department some
practice.  Keep at it for about a month, then give it a rest
by waiting another month with no calls (unless there really
is an emergency) and test them again.

This has been very successful in Lawton, OK, however, I seem
to be the only one who keeps them on their toes along with
the hospitals but I guarantee you, they will keep the TDD
hooked up at all times after this trial deal.  I've even
trained the city employees, police officers, firefighters,
emergency room personnel on how to operate a TDD and it's
been rewarding, even though I've wanted to have a screaming
session a few times.  (grin)

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