krupczak@secola.Columbia.NCR.COM (Bobby Krupczak) (12/11/90)
Hi! A discussion has started about coporate use of the Internet to support customers. Well first off, this is not the Internet. Net News is not owned by the Internet, but simply used to trasmit it in some instances. Also, HP has gotten the initial green light to start supporting customers via the Internet. As for Usenet, I dont believe there any rules. Someone should correct me if Im wrong. In addition, some technical people at NCR do read this group. Bobby
pasek@npdiss1.StPaul.NCR.COM (Michael A. Pasek) (12/16/90)
In article <639@secola.Columbia.NCR.COM> krupczak@secola.columbia.ncr.com (Bobby Krupczak) writes: >[using the Internet to support customers] I have had some experience dealing with vendors who provide e-"mail boxes" for their support, specifically: support@cayman.com. This proved to be expeditious AND a time-saver (I didn't have to hang on the phone on hold for an hour to wait "for the next available xxxx"!!). E-mail one day, return e-mail with suggested resolution to problem the next day (which was correct, I might add). Yes, I think a connection to the Internet for NCR as a whole would be a good idea. We already have one here at NCR Comten, and route all our e-mail and news that is NOT destined for NCR sites out that connection. For stuff that's destined for NCR sites, it's still got to go thru Dayton and (I think) CS-NET (which means it takes longer). The other GREAT advantage is access to the myriad of anonymous FTP sites. M. A. Pasek Software Development NCR Comten, Inc. (612) 638-7668 NP Development 2700 N. Snelling Ave. pasek@c10sd3.StPaul.NCR.COM Roseville, MN 55113 P.S. Hey, Bobby -- e-mail me regarding your AppleTalk work....guess who's going to do an AT Internetwork Router ?!?