darragh@cs-sun-fsa.cpsc.ucalgary.ca (John Darragh) (10/30/90)
Hi, my sister is doing her Masters in Communication Studies at the
University of Calgary and is currently working on a research paper
about the impact of electronic mail on interpersonal communication
in the workplace. The main topics in her paper entail:
1. Examining the social consequences of electronic mail on
interpersonal communication in organizations and the "virtual" office.
2. Evaluating the effectiveness of strategies for managing the
deployment and use of computer-based technologies in general,
and electronic mail specifically.
She is half way through her literature review and is now looking for more
current references. Any citations, references, books, papers or other
information that could further her research would be greatly appreciated.
Thanks in advance for your assistance.
Joan Darragh-Cascadden darragh@cpsc.ucalgary.ca
14 Varal Place NW
Calgary Alberta CANADA T3A 0A7prevel@uni2a.unige.ch (11/02/90)
In article <1990Oct29.190457.11664@cpsc.ucalgary.ca>, darragh@cs-sun-fsa.cpsc.ucalgary.ca (John Darragh) writes: > Hi, my sister is doing her Masters in Communication Studies at the > University of Calgary and is currently working on a research paper > about the impact of electronic mail on interpersonal communication > in the workplace. The main topics in her paper entail: > > 1. Examining the social consequences of electronic mail on > interpersonal communication in organizations and the "virtual" office. > > 2. Evaluating the effectiveness of strategies for managing the > deployment and use of computer-based technologies in general, > and electronic mail specifically. > > She is half way through her literature review and is now looking for more > current references. Any citations, references, books, papers or other > information that could further her research would be greatly appreciated. Hi, here are some references on books, articles and conference proceedings about the use of electronic mail : ARTICLES BRANSBY Mike "Voice mail makes a difference" The Journal of Business Strategy January/February 1990 EVELAND & BIKSON "Management view of electronic Mail" ACM Transactions on Office Information Systems October 1988 HILTZ "Productivity enhancemenent from computer mediated communications : a system contingency approach" Communications of the ACM December 1988 MacKAY "Diversity in the use of electronic mail : a preliminary inquiry" ACM transactions on Office information Systems October 1988 BOOKS KERR & HILTZ "Computer mediated communication systems : status and evaluation" Academic Press New-York, Harcourt Brace Jovanovitch publishers, 1982 Human communication Research Series VERVEST "Innovation in electronic mail" North Holland, Elsevier Science publishers BV, 1987 CONFERENCE PROCEEDINGS MARKUS "The electronic executive managerial communication in the E-mail era" Colloque Laval-IBM 1988 "Technologies de l'information : perspectives, impacts culturels et organisationnels Auberge des gouverneurs Pavillon DeKonninck Universite LAVAL QUEBEC G1K 7P4 SEROR & LAFERRIERE "Observations of the impact of computerized communication network on upper managerial work" same references as bellow EDISON "Management view of electronic mail" Online Publications, Pinner UK 1986 Conference on "electronic message systems" hel in London FARMER "Electronic messaging : who, when and how ?" Same as bellow PALME "Group communications & its role in electronic mail" same as bellow RUBIN " "Issues in the design of user interfaces" same as bellow If some french speaking people are interested in the topic I also have some references on french books, articles etc... As I am also working on a paper about E-Mail implications, I would very much agree any other references on the topic, specially RECENT articles describing experiences in the use of E-Mail and evaluation of these experiences. Michel PREVEL PD : I apologise for my English (it is not my mother tongue) Prof adress: Michel PREVEL Departement COMIN Universite de Geneve 2, rue de Candolle 1211 GENEVE 4 SWITZERLAND Tel : (41) (22) 705 72 91 Fax : (41) (22) 28 52 13 E-Mail :prevel at uni2a.unige.ch N B : M Y O P I N I O N S A R E M I N E ! ! !