hargrove@harlie.corp.sgi.com (Mark Hargrove) (03/02/90)
A question for IS folks in commercial environments: What kind of relationship "model" do you have with your users? Do you treat them as "customers"? Do you worry about "service levels"? How do you measure your organizational success? I would be very interested in hearing everybody's thoughts on this. I've come to some tentative conclusions about the way I/S (and other company service organizations) behave wrt to other groups inside their company, and I curious about how far out on the fringe I am. I'll hold off describing my conclusions for a bit, but here's a tease: Tom Peters may be the Antichrist. ;-)