hedstrom@uvicctr.UVic.CA.UUCP (Brad Hedstrom) (12/09/89)
Sorry about the cross-posting but when I read arie@dip.eecs.umich.edu's
article about PCPC "service", I knew it was time to get the word out! I too
purchased a MacBottom because of a good reputation and a two-year warrentee.
My drive failed in early September just over a year old (it would not even
spin up!). In order to return a PCPC product, one needs an RMA number which
means that one has to call PCPC to get it. It took me three days of calling
just to get through to get the RMA number. So I sent it off.
Two months later, not having heard anything about it, I started calling. From
then on my story is the same as arie's: put on hold, "their out to lunch",
"she's sick today", "she's on vaction". It's getting on to three months now
and I'm still in the dark.
The drive is actually owned by the University so there may be resources for
legal action, I don't know at this time. If there a number of people out there
in the same boat, maybe a class action suit? Otherwise I'm not sure that I'll
ever see the drive again!
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_____________________________________________________________________________
Brad Hedstrom, University of Victoria, ECE Dept.
Internet: hedstrom@sirius.uvic.ca
UUCP: ...!{uw-beaver,ubc-vision}!uvicctr!hedstrom